Paper Clips

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For years, sales advice has glorified the close. ABC. Always Be Closing. We’ve all seen the movie clip. And many leaders still ask for more closing techniques, better closing lines, stronger closing pressure. Here’s the problem: In complex print sales, closing is rarely the real issue. If your team isn’t winning as often as they should, the breakdown is almost always upstream. It’s in prospecting. It’s in discovery. And most often, it’s in qualification. When your team slows down and qualifies hard — around pain, budget, internal alignment, and decision structure — closing becomes the natural next step. It feels collaborative, not confrontational. Predictable, not pressured.

Smurfit Westrock joined forces with Spanish fashion brand Ecoalf to create a store made from 100% paper and cardboard. Ecoalf specialises in turning materials such as plastic bottles, rejected industrial cotton and discarded fishing nets into clothing. The brand tasked Smurfit Westrock, which also has circularity at its core, to create a permanent retail store as inherently sustainable as the products on sale. The beautifully designed new shop, which is located in San Sebastián, Spain, features fully recyclable kraft paper walls and corrugated furniture produced in the Smurfit Westrock Sorpel and Cordovilla plants. It also runs on electricity from renewable energy sources. “We are very proud to open our first store built entirely from paper and cardboard. At Ecoalf, we work every day to minimize our impact on the planet, not only through the garments we design, but also through the spaces we create,” said Javier Goyeneche, Founder and President of Ecoalf.

Major apparel retailers are among those that have filed lawsuits specifically for refunds, with interest, related to IEEPA since the Supreme Court began hearing oral arguments, per court filings reviewed by Retail Dive. Those companies include Kohls Inc., PacSun, J Crew Group, Uniqlo’s U.S. entity and Abercrombie and Fitch Trading Co.

When you work in a Walmart store, you learn that every minute matters for customers wanting to get in and out quickly and for associates juggling dozens of tasks to keep things running smoothly. That’s why digital shelf labels, or DSLs, have been such a meaningful upgrade in our stores. Today, roughly 2,300 Walmart U.S. locations are already using digital shelf labels, and we expect this technology to be chain-wide within the next year. For our associates, that expansion can’t come soon enough.

Even if you don’t sign up for the position, you still might have to take the leadership seat. The recent passing of Bob Weir, The Grateful Dead’s longtime rhythm guitarist and songwriter, sparked a conversation on leadership in a recent gathering. Although Weir held the band together for decades, his death inevitably turned the discussion to the shadow he often stood in—that of the band’s creative center, Jerry Garcia.  Garcia was the band’s natural leader. However, he never wanted or took that seat. (A move I certainly can relate to, but that’s another column for another day.) A strong distaste for authority and decision-making meant leadership in a vacuum. That meant organizational dysfunction, financial chaos, a lack of direction, and other fundamental issues. This was all despite making music that has endured for decades and inspired future generations.  Garcia’s problems aren’t unlike the problems many leaders today face. Leadership may be something you didn’t ask for. But sometimes, you have to face the music.

Have you ever had a piece of direct mail in your hands, maybe for a campaign that you did for a customer, or simply received at home, that really stopped you in your tracks? Maybe it made you notice it for some physical quality. Or a blazing headline across the front. Or even a clever use of marketing technology. That’s the power of interruption, that voice in your head that says, “Hold up, I’ll get my kid from soccer practice in a second. Let’s see what’s in this envelope.” Our routines and conversations, whether we have them with others or ourselves, can be interrupted by anything. A barking dog, a crying baby, a smoke alarm — or a well-crafted direct mail piece. The challenge is how to interrupt. Even in a less-crowded mailbox, it’s not enough to simply show up and hope to be noticed.

In brief: Losses deepened at the U.S. Postal Service in the first quarter of FY 2026. Severe winter storms have tightened freight capacity across multiple U.S. states, and a threat to delay the opening of an important new bridge connecting Detroit with Windsor, Ontario, is injecting additional uncertainty into the logistics industry. Paper companies continue to raise prices amid production declines, while paper availability is also being affected by winter storms. Tariffs under the Trump administration continue to evolve following the U.S. Supreme Court’s decision invalidating the administration’s emergency tariffs.

You get maybe three seconds. That’s how long a song has to hook you. It’s also how long your marketing has to earn attention. Great songs and great brands work the same way — they open strong and stick with you. We break down what a real marketing hook looks like (and how to tell if yours is working). Want to know more check out this blog from JSchmid. What a Great Marketing Hook Looks Like | J. Schmid.

Consumer confidence edged higher in February as Americans felt a bit more optimistic. But it remains below the peak reached in November 2024. The Conference Board’s Consumer Confidence Index rose 2.2 points to 91.2 in preliminary results for February, from an upwardly revised 89.0 in January. (The cutoff for preliminary results was Feb. 17). “Confidence ticked up in February after falling in January, as consumers’ pessimistic expectations for the future eased somewhat,” said Dana M Peterson, chief economist, The Conference Board. “Four of five components of the Index firmed. Nonetheless, the measure remained well below the four-year peak achieved in November 2024 (112.8).”

"Porch pirates" are everywhere, but are most active in one particular U.S. state. As measured by the average number of monthly searches per 100,000 people for relevant Google Keyword Planner key terms related to stolen mail, including phrases such as “Amazon delivery stolen”  and “DHL lost my package,” Alaska has the most stolen packages with 76.70 average monthly searches per 100,000 people, 58% higher than the nation's average of 48.27.  The other non-contiguous U.S. state, Hawaii comes in second with an average relevant monthly search volume of 75.25 per 100,000 people; “Porch pirates’ is the fourth most searched-for term, coming after "USPS lost my package" in first, "USPS lost mail" in second, and "USPS lost my package claim" in third.  On the opposite side of the U.S. map, Vermont ranks third in porch piracy with an average monthly search volume of 74.91 per 100,000 people. In Vermont, “USPS report lost package” is the most popular search term after “Amazon package stolen,” “porch pirates,” “USPS lost mail,”  and “USPS lost my package.”

Sportswear brand New Balance reported its fifth consecutive year of double-digit growth in 2025, the company said this week. The retailer achieved a record $9.2 billion in annual global sales, up 19% year over year. It was also the fifth consecutive year of global market share gains. New Balance CEO Joe Preston said in a press release Thursday that the footwear company saw record-setting results in almost every region, including more than 20% growth in North America and more than 30% growth in Europe. The retailer also opened an Asia Design Studio to unify its lifestyle apparel teams in the region.

While last year saw the collapse of chains like Joann and Rite Aid, 2026 is expected to be a brighter year in retail as store openings accelerate. Coresight Research estimates U.S. retailers will open about 5,500 new stores this year (up 4.4% year over year) and close about 7,900 stores (a 4.5% drop year over year), CNBC reported. Dollar General, Aldi, Tractor Supply, Barnes & Noble and Target, among others, are planning to open the most new stores in 2026, according to Coresight. The companies opening stores this year reflect strengths in categories like discount apparel, discount grocery and specialty retail despite a challenging financial environment.

Ace Hardware’s full-year revenue growth was fueled by its digital business growing 27% from the year prior. The company has been working to grow its brick-and-mortar presence. Ace added 106 stores to its footprint this year, ending fiscal 2025 with 5,250 locations across the U.S. It currently has more than 8,800 stores worldwide.  Along with growing its store count, Ace Hardware has been building out its fulfillment operations. Last summer, the retailer opened a 1.5 million-square-foot retail support center in Kansas City, Missouri, from which it can quickly ship products to its stores across the U.S. The facility marked a “significant investment in our long-term growth,” Travis Thomas, Ace’s retail support director, said at the time.

From Mango to Cyklar, legacy and emerging brands alike are leaning on physical retail to win over customers. What it takes for a brand to succeed — and survive — has changed drastically over the years. Gone are the days when brands could feasibly operate as pureplays. They must now continuously find ways to expand their distribution to reach customers. Whether the brands are established or are still trying to get their footing, brick and mortar is becoming necessary in order to stand out in an increasingly crowded market. Several brands have forged wholesale deals with retailers to get their products in front of a new set of customers. Here are six brands to keep an eye on in 2026. FP Movement, Mango, Tecovas, Cyklar, Homecourt, Skims

Ahold Delhaize USA is one big step closer to having a new state-of-the-art distribution center in North Carolina. The U.S. subsidiary of Dutch supermarket conglomerate Ahold Delhaize, along with its companies ADUSA Distribution and ADUSA Transportation, have broken ground on an $860 million-plus distribution center in Burlington, N.C. Initially announced in October 2025 and expected to open in 2029, the new facility will grow the company’s supply chain network, which serves Ahold Delhaize USA’s omnichannel grocery brands on the East Coast, by adding over 1 million sq. ft. of fresh and frozen distribution capacity. When operational, the hub will support Ahold Delhaize USA grocery brands including Food Lion while creating a more than 500 anticipated new jobs over time.

2025 was the first year in which each month's ecommerce sales exceeded $120 billion, ending on a record in December. December 2025 online sales in the U.S. reached their highest monthly total to date while boasting one of the highest ecommerce penetration rates to date, according to Digital Commerce 360 analysis of advanced estimates from the Department of Commerce. Furthermore, December capped off a year with the highest ecommerce sales to date, according to Digital Commerce 360 analysis. In 2025, annual ecommerce sales in the U.S. exceeded $1.5 trillion for the first time, Commerce Department data indicates. That’s more than double what they were in 2019 ($717.05 billion).

Amazon continues to test new concepts in brick and mortar. The company has proposed a mega-store in the Chicago suburb of Oak Brook, reported the Chicago Tribune. The development includes a 225,000-sq.-ft., Amazon store and a two-level, 150,000-sq.-ft. Ashley Furniture store, the report said. The project needs final approval from Oak Brook approvals. Earlier this year, Amazon received approval to build its first big-box store, a 229,000-sq.-ft. building in Orland Park, Ill. The store is expected to offer a mix of groceries, general merchandise and household essentials. Amazon also cited its plans to develop a “mass physical store format that brings customers distinctive selection, value and convenience.”

The Business Roundtable is warning that withdrawing from the U.S.-Mexico-Canada Agreement (USMCA) could disrupt deeply integrated North American supply chains and put millions of U.S. jobs at risk, even as the Trump administration signals growing dissatisfaction with the trade pact it once championed. New analysis released by the CEO-led business group shows that U.S. trade with Canada and Mexico supported 1.2 million Texas jobs in 2023, with Texas exporting $168 billion in goods and services to its North American neighbors in 2024.  Since 2015, Texas goods exports to Canada and Mexico have risen 35%, while services exports climbed 38%, according to the data.  “Extending USMCA in a timely manner is critical to the vitality of U.S. businesses. Business Roundtable is an association of more than 200 chief executive officers (CEOs) of America’s leading companies, representing every sector of the U.S. economy, according to its website.

Dutch brewer lowers forecasts for 2026 profit growth as cost of living and consumer health concerns reduce sales Heineken is to cut up to 6,000 jobs globally over the next two years – close to 7% of its workforce – as the Dutch brewer struggles with falling demand for beer. The company, which makes Heineken, Amstel and Tiger, said the cuts would come from brewing and white-collar roles among its 87,000-strong global workforce as it faced “challenging market conditions”. It came as the world’s second-largest brewer by market value lowered its forecasts for profit growth in 2026.

U.S. chains dominate an annual ranking of the world’s most valuable restaurant brands. With its brand value up 5% to $42.6 billion, McDonald’s has reclaimed the top spot in Brand Finance’s annual report of the 25 most valuable and strongest restaurant brands in the world. Together, the brands had a combined value of $190.1 billion. Only five international companies cracked the list. Starbucks fell to second place from the top spot last year. Its brand value fell 4% to $37 billion as tougher competition in key markets, including China, limits the impact of its improving store performance. Rounding out the top five were KFC (brand value up 8% to %16.5 billion, Subway (brand value up 18% to $9.5 billion) and Chick-fil-A (brand value up a whopping 44% to $8.1 billion.) Here are the top 10 brands in Brand Finance's 2026 Restaurants ranking.  McDonald’s (brand value: $42.6 billion) Starbucks ($37 billion) KFC ($16.5 billion) Subway ($9.5 billion) Chick-fil-A ($8.1 billion) Tim Horton’s ($7.4 billion) Domino’s Pizza ($7.1 billon) Taco Bell  ($6.9 billion) Wendy’s ($4.9 billion) Pizza Hut ($4.9 billion) The remaining 25 brands are listed below. 11. Dunkin’ 12. Mixue (China) 13. Haidilao. (China) 14. Burger King 15. Chipotle 16. Olive Garden 17. Texas Roadhouse 18. Jollibee (Philippines) 19. Luckin Coffee (China) 20. Popeyes 21. Greene King (U.K.) 22. Chili’s 23. Greggs  24. Longhorn Steakhouse 25. Dutch Bros

Trade (Consumer Book) Revenues Up 14.2% for Month of December, and Down 0.5% Year-to-Date The Association of American Publishers (AAP) today released its StatShot report for December 2025, reflecting reported revenue for Trade (Consumer Books), Religious Presses, and Professional Publishing. Total revenue across all categories for December 2025 was up 9.4% as compared to December 2024, coming in at $1 billion. Year-to-date revenues were up 1.1%, at $14.6 billion for the year.

In December – traditionally one of the most important months of the year for the retail industry – retail sales in the segments covered by Retail Dive rose 4.4% year over year to $335.7 billion. E-commerce surged 6.7%, according to statistics released Tuesday by the U.S. Department of Commerce. The reports are running about a month behind due to last year’s government shutdown. “December is not as special as it used to be,” Wells Fargo economists Tim Quinlan and Shannon Grein said in a Tuesday research note. “Tariff fears likely encouraged consumers to buy early, buoying the secular trend that’s come with the immediacy of online purchases which has spread sales more evenly throughout the year.” Inflation and tariff-induced price hikes also led many consumers to purchase gift cards, which get counted as retail sales when they’re redeemed rather than when they’re purchased, they said.

Postmaster General David Steiner identified three growth priorities for the agency after it posted weaker results for its package shipping products in Q1. The last-mile bid portal is just one step the Postal Service is taking under Steiner to improve its ailing financial performance. The postmaster general flagged three areas he sees as growth priorities for the agency: Finding and enhancing strategic partnerships that expand reach, volume and relevance. Bolstering flagship products that improve service and reliability with “improvements that customers can really feel.” Leveraging first-mile assets and capabilities such as volume collection and returns to “capture value earlier in the pipeline.”

Ongoing uncertainty surrounding tariffs continue to impact import volume. Import cargo volume at the nation’s major container ports is expected to see a significant year-over-year decline during the first half of 2026 as the impact of tariffs continues, according to the Global Port Tracker. The report is produced for the National Retail Federation by Hackett Associates. Hackett Associates founder Ben Hackett said tariffs have brought “a global change in trade relations” that is affecting import volumes. “The continuing use of tariffs against friend and foe alike combined with the uncertainty of when or if they will be implemented makes trade forecasting very difficult,” Hackett said, adding that last year’s government shutdown is still making up-to-date government data difficult to come by. “Following essentially flat container import volumes in 2025 compared with 2024, we expect a decline during the first half of 2026 and likely longer,” Hackett said.

New Canva data shows vision boards are becoming a shared, visual tool for ambition, revealing how people are using creativity to clarify goals and take action on what’s next. As the energy of a new year settles in, one creative ritual continues to dominate feeds, group chats, and shared moments: the vision board. What was once a quiet, personal exercise has evolved into a highly social, highly visual practice. We’re seeing that shift play out in how people create with Canva. In 2025, vision board creations increased 13% year over year, with a sustained surge as people mapped out what they wanted from the year ahead. From career ambitions and personal milestones to affirmations and long-term goals, vision boards have become a way to visually articulate what matters, and to share that ambition with others.

For decades, the Super Bowl has been advertising’s most expensive — and most scrutinized — stage. But in 2026, the Big Game is also the opening ceremony for an unusually dense and high-profile sports year for U.S. fans, justifying extra-big spending as brand messages flow right into the Winter Olympics, the FIFA World Cup, and an expanding universe of streaming-led sports coverage. That convergence is changing how brands approach Super Bowl advertising and how they are measuring their success. Instead of betting everything on a single in-game moment, marketers are stretching Super Bowl investments across weeks of pre-game drops, digital extensions, streaming buys and AI-powered personalization that extend well past the fourth quarter.

Amazon’s fourth quarter online store net sales increased 10% year over year to nearly $83 billion, per a Thursday press release. The e-commerce giant’s physical store sales rose 5% to about $5.9 billion. Related retail operations also grew, with third-party seller services increasing 11% and subscription services jumping 14%. Amazon’s overall net income increased from $20 billion in the same period the year before to $21.2 billion in its latest quarter. Amazon expects companywide net sales for the first quarter of fiscal year 2026 to be between $173.5 billion and $178.5 billion, representing growth between 11% and 15% year over year.

After achieving record revenue in 2025, Goodwill Industries International Inc. expects 2026 to be its most lucrative year yet. Goodwill made approximately $7 billion in revenue in 2025, making it “the best year” in the company’s nearly 125-year history, David Eagles, Goodwill’s COO, told Modern Retail. As part of that, Goodwill processed 300 million shopping transactions, thanks to a rising number of consumers looking for low-cost, unique items. Goodwill’s online marketplace, ShopGoodwill.com, also logged its best year in 2025, achieving $450 million in gross merchandise value.

Excitement surrounds the upcoming Milan-Cortina Winter Olympics and Paralympics (MICO 2026). For the 2026 Games the use of traceable and responsibly sourced wood is a key part of the event with PEFC-certified Italian forests at the heart of its sustainability aims. MICO 2026 is global sporting event with millions watching live in person, on television and via various media platforms. PEFC-certified wood is playing a valuable structural and visual role, demonstrating how natural resources can be transformed into sustainable architecture, with lasting environmental, economic, and social value for local communities for years to come.

HP Inc. announced that Bruce Broussard, a member of the company’s Board of Directors since 2021, has been appointed Interim Chief Executive Officer (“CEO”), effective immediately. He succeeds Enrique Lores, who has stepped down as President and CEO and as a member of the Board to pursue another professional opportunity. The Board has formed a CEO Search Committee to identify the company’s next CEO and has retained a leading global executive search firm to assist with the process. As Interim CEO, Mr. Broussard will advance the company’s strategic priorities by leveraging his proven operational, financial, and business management expertise as well as his deep knowledge of HP’s business. Mr. Broussard is a seasoned executive with more than 30 years of leadership experience at public companies

Less than a year ago Saks Fifth Avenue began curating a high-end assortment for the e-commerce giant, but the two are now at odds. Saks Global is moving to exit its partnership with Amazon as part of its bankruptcy, but Amazon’s luxury storefront will continue without it, the e-commerce giant said by email. In that document, submitted the same day Saks Global filed for bankruptcy, Amazon called its investment in the $2.7 billion Saks-Neiman deal — for about a 23% stake — “worthless” and accused Saks of breaching their agreement.

Lindsey Vonn’s crash and injury to her left knee during a World Cup downhill race Jan. 30 has only heightened the suspense around the 41-year-old skiing icon’s planned Winter Olympics comeback from a prior injury to her right knee. With Vonn still scheduled to compete in one Olympics event Feb.8, and two more during the Games’ first week, she posted on Instagram that “My Olympic dream is not over….If there’s one thing, I know how to do, it’s a comeback.” Rest assured that Vonn is getting plenty of medical attention -- and that she appreciates it. Indeed, that’s the theme of a new campaign from healthcare apparel brand Figs, which will go on as scheduled during the games. Figs is the official outfitter of Team USA’s medical team. In the campaign, Vonn thanks -– and co-stars with -- the medical team that got her back on the competitive slopes after she had retired in 2019 and had knee replacement surgery in 2024. The cast includes not only her orthopedic surgeon, but a nurse practitioner, physical therapist, acupuncturist. and mental health coach. UPDATE: Vonn revealed Tuesday she suffered a completely ruptured ACL in a crash last week but remains focused on racing in the Milan-Cortina Olympics.

“RoT” can actually be a good thing. 😉 The Return of Touch is here, and consumers are hungry for more human, tactile brand experiences. From catalogs to packaging to in‑store moments, touch is doing what digital can’t. Dive into the insights from JSchmid latest blog: https://lnkd.in/gpfjUHEU

Spending on Valentine’s Day is expected to remain high this year, but a significant portion of consumers say they have reduced or stopped buying holiday gifts. Nearly one-in-four (23%) consumers say that they have curbed gift purchases in the past 12 months to save money, according to a new survey from e-commerce marketing company Omnisend. Despite this many shoppers report spending more online overall – driven largely by inflation (39%) and higher shipping and delivery fees (23%). Almost half of consumers surveyed are spending more online per month than a year ago, with 17% spending $100–$199 more per month, 16% spending $50–$99 more per month and 6% spending $500 or more per month.

Human resources leaders, after experiencing a difficult 2025, are optimistic about 2026 despite bracing for challenges and more upheaval in the year ahead. Those are the findings of the newly released Wiley Workplace Intelligence report, “HR and L&D Leaders Predict the Top 5 Challenges for 2026.” Wiley’s survey of 1,500 HR and L&D leaders reveals that 73% of respondents are feeling optimistic about their organization’s future. That’s despite the fact that many are expecting significant challenges and continuing change in 2026 after a tumultuous 2025. Culture and engagement appear to be the biggest areas of concern. Nearly a third of leaders each identify organizational culture improvement and employee engagement as top challenges for 2026. Both areas took a hit last year after workers experienced factors such as rapid change, instability, AI adoption, and return-to-office mandates.

Starbucks Coffee Company is back in expansion mode with plans that include opening hundreds of new U.S. stores during the next couple of years — and even more looking further out. The coffee giant expects to open approximately 600 to 650 net new cafes this year, including 150 to 175 U.S. company-operated stores and 450 to 500 international locations. China, Starbucks’ largest market outside of the U.S., comprises close to half of the international total.

Eddie Bauer is reportedly planning to abandon brick and mortar. The store operator of the iconic, 106-year-old outdoor apparel and lifestyle brand is getting ready to file Chapter 11 bankruptcy protection in a move to shutter its approximately 200 North American stores, reported WWD. Eddie Bauer’s store operations are owned by Catalyst Brands under license from brand owner Authentic Brands Group. Catalyst Brands was formed in January 2025 when JCPenney and SPARC Group (a joint venture of brand management firm Authentic Brands Group, Simon Property Group and Shein) combined to form a new organization. In addition to Eddie Bauer, its portfolio includes JCPenney, Lucky Brand, Aéropostale, Nautica and Brooks Brothers.

The 2025 holiday season delivered unprecedented strength, crossing the $1T mark and reinforcing the resilience of today’s retail consumer. Ecommerce and omnichannel performance remained core drivers, with late‑season BOPIS growth underscoring just how critical inventory visibility and operational precision have become. As we move into 2026, spending remains active but increasingly value‑driven. The brands that will outperform this year will be those who can marry disciplined acquisition with meaningful, trust‑building customer experience—balancing efficiency with emotional resonance. The CohereOne + J.Schmid latest trend report breaks down the drivers and signals shaping early‑year strategy: 👉 https://lnkd.in/e2garuYg

Most consumers are more likely to purchase when experiences are truly personalized, yet most brands still miss the mark despite heavy investments in personalization. That’s according to a new report from customer data cloud provider Amperity, which found that 74% of consumers are more likely to purchase when they receive a truly personalized offer or recommendation. And 69% are more likely to buy when retailers adjust offers instantly while they browse. While consumers expect recognition, they rarely get it, according to Amperity. Most (83%) consumers want retailers to remember them, including preferences and past purchases.

In brief: Mailers got some good news this month when the Postal Regulatory Commission limited the USPS to a once-a-year rate increase for Market Dominant products through 2030. The freight market is keeping a close eye on how the U.S. Supreme Court will rule about the legality of some Trump administration tariffs. Producers of uncoated freesheet paper are citing reduced capacity and increased demand as the basis for price increases that are set to take effect in February and March.

As we reflect on the past year, which was a healthy one overall for mergers and acquisitions in the printing industry, it’s a good moment to assess what drove the activity in 2025 and what’s likely to carry the momentum forward into 2026. The industry’s two principal segments — packaging and commercial printing — have different financial parameters. But the macroeconomic trends underpinning them are the same, and those forces remain encouraging for buyers and sellers alike. Especially reassuring is the fact that the pace of M&As is coming back up to what it was in the early years of the present decade. 2021 and 2022 were record breakers in terms of transactions completed — as M&A advisers, we were never busier. Although not quite as hyperactive, 2023 was a blockbuster in its own right. We can report that the pace has picked up again in 2025, so much so that in the remainder of the year and into 2026 we expect activity to look more like it did in 2023 than it did in 2024.

Job cuts continue at Amazon. Following recent media reports indicating it would reduce approximately 14,000 positions, Amazon announced in a corporate blog post that it is eliminating roughly 16,000 positions across the company. In October 2025, Amazon laid off roughly 14,000 corporate employees as part of what Reuters reported was a larger initiative to reduce expenses and rectify excessive increases in staffing levels it made during the COVID-19 pandemic.  Combined with the October staff reductions, the latest layoffs represent close to 10% of Amazon’s roughly 350,000-person corporate workforce.

Oakley and Meta are teasing a Super Bowl spot featuring the brands’ smart glasses and a cast of celerities.  “Created by Mother Los Angeles, the Big Game spot will be set against the backdrop of one of sport’s biggest moments, and stars director Spike Lee, streamer and influencer iShowSpeed, former NFL player Marshawn Lynch, PGA Tour star Akshay Bhatia, and Olympians Kate Courtney, Sky Brown, and Sunny Choi,” according to Little Black Book. “In the full ad, each of these talents will showcase the capabilities of Oakley Meta’s Performance AI Glasses in high-energy, and visceral ways.  This is Oakley’s first Super Bowl spot. “The Super Bowl push comes after Oakley Meta launched in July 2025. The brand represents a collaboration between Oakley and Meta, combining the eyewear maker’s athletic-focused design with Meta’s AI technology. It’s tailored specifically toward athletes rather than general consumers,” according to Adweek.

San Francisco's unique culture, diversity, and spirit of innovation make it a special place for thousands of Amazon employees and customers who live, work, and play in the city. With offices throughout downtown and operations nearby, Amazon has deep roots in San Francisco (SF) and is committed to partnering with local organizations, community leaders, and local businesses to support initiatives that are meaningful to San Franciscans. Here are a few ways Amazon’s investing in the future of downtown: Strengthening San Francisco’s economic core Amazon joined forces with other technology leaders in a transformative initiative to revitalize the heart of San Francisco. Through a partnership with the San Francisco Downtown Development Corporation (DDC), aligned with Mayor Lurie's “Heart of the City” vision, we’re helping drive meaningful change in the city’s core. The DDC has secured commitments from private-sector partners to bring coordination, speed, and execution to downtown renewal efforts. The investments are already making an impact across the city, funding projects like clean and safe services, a new downtown business fund supporting local entrepreneurs, improvements to the community gathering space East Cut Crossing, and advancement of the Embarcadero park project. The DDC is also reviving community spirit by relaunching First Thursdays, the popular event celebrating local artists and performers.

Trade (Consumer Book) Revenues Up 3.1% for Month of November, and Down 1.7% Year-to-Date The Association of American Publishers (AAP) today released its StatShot report for November 2025, reflecting reported revenue…

Betty, a Quad agency, today announced the opening of new offices in Austin, Texas, and Mexico City, Mexico, marking a significant step in the continued expansion of the creative agency and Quad’s global platform. The two locations bolster Betty’s ability to serve clients with fresh talent, localized expertise and integrated capabilities in two high-growth markets recognized as centers of culture and creativity. The Austin and Mexico City office openings follow a period of rapid growth for Betty, which has seen a surge in demand from both category leaders and challenger brands seeking strategic, innovative creative solutions that can scale without sacrificing speed or quality.

It’s official – TikTok is here to stay in the U.S. The immensely popular short-form video platform has established a new entity called TikTok USDS Joint Venture LLC in compliance with an executive order signed Sept. 25, 2025 by President Donald Trump. That order said enforcement of a previous order requiring TikTok‘s Chinese parent company ByteDance to find a new owner for its U.S. business by Tuesday, Dec. 16, 2025 had been extended until Jan. 23, 2026. As previously reported, TikTok USDS Joint Venture has three managing investors: Oracle, private equity firm Silver Lake and the Abu Dhabi-based MGX investment fund, each holding 15% ByteDance will retain a 19.9% stake in the joint venture. Previous media reports indicated the joint venture would value TikTok’s U.S. business at approximately $14 billion, but no official financial figure has been released.

After a slew of department stores shuttered last year, including the liquidation of Canadian icon Hudson Bay, more are set to close in 2026 — and probably every year for years to come.  In mid-January Saks Global, which includes luxury players Saks Fifth Avenue, Neiman Marcus and Bergdorf Goodman, filed for bankruptcy, and observers expect several Saks and Neiman locations to shutter. Macy’s identified the most recent 14 stores set to close under a downsizing strategy that will ultimately mean the end of 150 locations. Even Dillard’s closed a store this month. Mall anchor vacancies — by and large department stores — are likely to tick up over the near term as a result, according to Green Street’s most recent annual review of more than 1,000 publicly and privately held malls. In the last 15 years, the “demise of the department store business model” contributed to at least 175 mall closures and struggles at other malls, per Green Street’s report. Even those with slumping sales notched billions in their most recently reported quarters, including Saks Global ($1.6 billion), J.C. Penney ($1.4 billion) and Kohl’s ($3.4 billion). In Q3, with at least comp growth, Macy’s Inc. net sales reached $4.7 billion and Dillard’s reached $1.4 billion. Nordstrom, which went private last year, saw $4.2 billion in net sales in Q4, its most recently reported quarter.

To mark 150 years of brewing history, Budweiser is launching a yearlong “Made of America” campaign that celebrates the brand’s deep roots and enduring role in United States culture. The milestone celebration kicks off with a limited-edition Heritage Can Series, available in 12-packs designed to take fans on a visual journey through Budweiser’s storied past. The collectible series features four distinct can designs, each inspired by a defining era in the brand’s history: the 1950s, 1980s, 1990s, and a specially designed 150th anniversary can for 2026. Every can features Budweiser’s 150th anniversary logo and the phrase, “Made of America – For 150 Years.”

Higher tax refunds could lift discretionary spending in 2026, but the labor market is the biggest factor, according to Bank of America Institute research. U.S. consumers last year shelled out their extra spending money on smaller items — including used goods, apparel and dining out — rather than big purchases like electronics, furniture, hotels and air travel, according to research from the Bank of America Institute earlier this month. “2025 was defined by savvy consumers looking to stretch a dollar,” said Liz Everett Krisberg, head of the institute, and David Michael Tinsley, senior economist. They noted “a clear split in discretionary spending” by categories, based on Bank of America credit and debit card data.

Several former Walmart leaders say they expect the big-box retailer to keep a close eye on Amazon’s proposed big-box store near Chicago. “Amazon has tried a number of different physical store layouts and formats, and the only one that has really worked is the one they bought, which is Whole Foods,” said Scott Benedict of Benedict Enterprises, a retail consultant who held various leadership roles at Walmart between 1997 and 2017. “The one thing … they haven’t tried is this format, a Supercenter format that is really at the heart of Walmart’s success, which is the combination of food and grocery in a wide-assortment scenario.” While one store opening is unlikely to faze Walmart, which has 4,600 stores throughout the U.S., it could be the start of something that scales with other locations and eventually becomes a competitive threat. Moreover, it’s the entry of Walmart’s longtime e-commerce rival into a space where it currently dominates and has a competitive advantage: Because of its store network, Walmart says it can deliver to the top 95% of households in under three hours.

A leading Asian grocery chain is planning on going big in the Bay Area. H Mart is planning to open its California largest store yet at Pacific Commons Shopping Center in Fremont, located on the eastern side of the San Francisco Bay. The store will span two levels and more than 100,000 sq. ft. Features will include a food hall and dine-in restaurants, in addition to the chain’s expansive Asian grocery offerings. The planned store represents the largest investment in H Mart’s history, and its first store in Fremont. Construction is expected to begin in late 2026. Founded in 1982, H Mart operates over 100 locations across 18 states.

Through large investments in new technology and new logistics planning and execution, the U.S. Postal Service (USPS) significantly improved its delivery performance during this past holiday season. Mail items and packages were delivered within 2.5 days on average (16 billion in volume), compared to 2.8 days during the same period last year (Nov. 15 – Jan. 9). On-time delivery scores were higher virtually across the board, with the best scores being in its last mile Destination Delivery Units (DDU). “Customers entrusted us with billions of letters, cards, and packages, and we delivered—faster than last year and with strong consistency across the network,” said Deputy Postmaster General, Chief Operating Officer, and Chief Human Resources Officer Doug Tulino.

Goodwill’s digital strategy is paying off: Its online marketplace, ShopGoodwill.com, just logged its biggest year ever, turning donated goods into hundreds of millions of dollars for the nonprofit’s workforce programs. The online auction site, which allows local Goodwill organizations to sell donated items nationwide, generated about $450 million in gross merchandise value last year, up 22% from 2024, according to the company. That marked the highest annual total in its 26-year history, as demand for resale climbed amid inflation, tariffs and growing interest from younger shoppers. Even so, ShopGoodwill.com still accounts for less than 10% of Goodwill’s overall retail revenue, according to the charity, underscoring how much room it still has to expand.

A China-based home improvement retail brand is set to make its brick-and-mortar debut in the United States. Vevor will open its first-ever U.S. store in Houston on Feb. 9, with an assortment that includes a wide selection of tools, gardening equipment and home improvement products. The 32,000-sq.-ft. Houston flagship is built around a buy online, pick up in-store model that connects Vevor’s digital platform with a “solution-driven in-store experience.”

Speculation is growing that Hudson News, a staple of airports and other transit hubs, might stop carrying magazines in the Tri-State Area — a scenario that one panicked publisher likened to “an asteroid killing off the dinosaurs.” Publishers’ fears were sparked after Hudson News Distributors — the James Cohen-owned distribution arm of Hudson News — informed the New Jersey Department of Labor in mid-December that it was laying off 236 employees in its Parsippany, NJ, headquarters, a filing reviewed by The Post showed. Cohen’s company is slated to cease distributing mags on Feb. 7, a source with knowledge of the matter told The Post on Friday. That means glossies will no longer be available in various Hudson News locations in the Tri-State Area — including at JFK, LaGuardia and Newark airports — barring intervention from an outside party.

Since 2020, Walmart has launched or relaunched 10 private apparel brands, including Scoop, Joyspun, Free Assembly, No Boundaries, Love & Sports, Sofía Jeans by Sofía Vergara and Weekend Academy. Its latest fashion line — Mills, by actress Millie Bobby Brown — debuted in 750 Walmart stores and on Walmart.com this month. Last year, Walmart began carrying thousands of pre-owned luxury handbags, jewelry and watches through a partnership with the resale platform Rebag. Today, Walmart Fashion is home to “six brands that are a billion dollars or bigger,” Incandela said. “We’re assertively taking market share, our total performance scores are improving dramatically, [and] we’re capturing new customers,” she added. “Our $100K-plus household income customers are increasing dramatically, because they’re looking at Walmart for the first time for fashion.” About half of the U.S., or 145 million people, visit Walmart’s website and stores every week.

We sat down with Andy Johnson, head of Iridio by RRD, for a quick chat about the company’s latest research report, focusing on marketing trends. He shared some insights and takeaways for printers. What were the biggest trends that emerged from the report? T The biggest trend emerging from Iridio’s report is the flight to efficiency driven by economic uncertainty. With 56% of marketers citing volatility as their top source of uncertainty, we are seeing a decisive shift toward measurable, high-return channels. Budgets are increasing for digital tactics, such as online video (59%), websites (57%) and paid social (56%). AI has also moved from experimental to essential. AI and machine learning is now the top technology investment (55%), with marketers using it specifically to scale personalization and predictive analytics. Were there any surprises? If so, what were they? One surprise is the trust paradox facing AI. While AI is the number one tech investment for 2026, marketers still view it as a threat to consumer trust. The data found that 53% of marketers cite human interaction replacement and AI deception as top threats.

Amazon is strategically expanding the number of wildfire relief items it stores in its dedicated response hub. The online giant opened its first Wildfire Relief Hub, located in the San Bernadino Valley two hours east of Los Angeles, in 2024. Initially stocked with more than 6,000 essential items — as well as its logistics infrastructure and technology, the hub delivered needed items to first responders, non-profit partners and humanitarian relief agencies on the ground in Los Angeles during the January 2025 wildfires that struck the city. Now, Amazon is storing approximately 20,000 wildfire relief items at the hub — over three times more than when it opened. These include air filters, masks, fire-safe rubber boots, respirators, hydration packets, neck gaiters, specialized gloves, and trauma kits. In addition, the hub stocks approximately 200,000 general relief items, such as diapers, toiletries and medical devices.

November retail sales in the segments covered by Retail Dive grew 3.9% year over year to $284.8 billion, per numbers released Wednesday by the U.S. Commerce Department. The report was delayed by the government shutdown. E-commerce sales jumped 5.5% to $141.7 billion and the apparel category grew 7.4% to $30.8 billion during November. Meanwhile, the home sector declined 4% year over year and electronics was nearly flat. “Consumers are gloomy, but they are still spending,” Heather Long, chief economist at Navy Federal Credit Union, said in emailed comments. “The only areas they are pulling back in are home improvement, home furnishings and some electronics and appliances. Outside of those areas, consumers continue to spend and they are likely to keep that up in early 2026 as they receive larger-than-normal tax refunds.”

Amazon has big plans for the village of Orland Park, Ill. The Chicago suburb is proposed site of a retail development that the e-commerce giant wants to build on a 35-acre site, reported patch.com. The plan cleared its first hurdle this week when it was approved by Orland Park’s plan commission. It still needs to be approved by the village board of trustees who will meet on Jan. 19. The development includes a 229,000-sq. ft. building housing a retail store offering a wide range of products, including groceries and general merchandise, with a “limited” warehouse component to support on-site operation, according to the report. The plan also include multiple commercial outlets, six acres for open and landscaped space, and stormwater detention. If approved, the plan would be Amazon’s first foray into big-box retailing, putting it in direct brick-and-mortar competition with the likes of Walmart’s supercenters and Costco.

Aldi has big expansion plans for 2026 as it celebrates 50 years in the United States. The discount grocery giant plans to open more than 180 new stores across 31 states this year, pushing it closer to its goal of 3,200 stores by the end of 2028. It also announced plans to open three new distribution centers within the next three years. As part of its 2026 expansion, Aldi will enter two new states, Maine and Colorado. It also will grow its footprint in fast-growing metro areas such as Phoenix and Las Vegas.

ix years ago, independent technology analyst Ben Thompson, who authors the Stratechery newsletter, wrote, “Everyone in commerce is, whether they realize it or not, in the Anti-Amazon Alliance.” At the time, he was describing how retailers and tech companies were increasingly banding together to give merchants and shoppers ways to sell and buy online without relying entirely on Amazon. Today, it also captures Walmart’s latest push into artificial intelligence, as the retailer leans into partnerships, while its biggest rival, Amazon, takes a more closed approach. On Sunday, Walmart and Google announced a partnership that brings the retailer’s shopping experience inside Google’s AI assistant, Gemini. Customers will be able to search for products, assemble a basket and check out directly within the chat interface using Google Pay. The partnership, unveiled during a keynote speech at the National Retail Federation’s Big Show industry conference in New York at the Javits Center, will utilize Walmart’s and Sam’s Club’s product selections, pricing and delivery capabilities. The companies said the experience will initially roll out in the U.S., though a launch date was not shared, and then expand internationally.

Walmart will expand its drone delivery coverage with Wing to 150 U.S. stores over the next year, reaching more than 40 million potential customers near those locations, the companies announced Sunday. The partnership will continue to scale further, with plans for the drone delivery service to cover over 270 Walmart locations in 2027. Walmart has roughly 4,600 U.S. store locations overall. The expansion plans include stores in Los Angeles, St. Louis, Cincinnati and Miami, with other locations to be announced at a later date. “The question is no longer if Wing and Walmart will deliver to your city, it’s when,” the announcement said.

Following “chronic uncertainty” from increased U.S. tariffs in 2025, the impact on cargo imports in 2026 is likely to still be affected by trade policy. That’s according to the latest “Global Port Tracker,” which is produced for the National Retail Federation by Hackett Associates. “As 2026 begins, we see a world increasingly focused on protecting domestic industries and addressing perceived trade imbalances,” Hackett said. “This approach has raised questions about the future of free trade and international economic cooperation.”

Apparel and footwear brands are skating into the spotlight at this year’s Winter Olympics and Paralympics in Italy — and they’re determined to nab a win in one of the world’s leading fashion hubs. As the clock ticks down to Milan-Cortina 2026, companies are putting out products for athletes and consumers alike. EA7 Emporio Armani, Ralph Lauren and Lululemon are designing uniforms for Team Italy, Team U.S.A. and Team Canada, respectively. Salomon is providing jackets and boots for 18,000 volunteers at the Olympics and Paralympics. Pajama brand Dagsmejan is partnering with the Swiss National Ice Hockey Team and providing athletes with sleepwear and eye masks. And, earlier in January, J.Crew and Skims each revealed apparel lifestyle collections — the former, with U.S. Ski & Snowboard, and the latter, with Team U.S.A.

For the second consecutive year, unit sales of print books were up at outlets that report to Circana BookScan, hitting 762.4 million in 2025. That marks a 0.3% increase over 2024, which in turn saw sales grow 0.5% over 2023. Since sales peaked in 2021 at 839.7 million copies, they have settled at levels higher than before the pandemic, though not as high as many publishers had hoped.

Five generations now share the workplace, but one is redefining how ideas are expressed, how information flows, and how teams come together. Gen Z – the generation fluent in stories, memes, and visual language – has entered the workforce with expectations that look very different from the systems many businesses are still operating with. In our latest State of Visual Communication Report, we uncovered a clear generational shift when it comes to the world of work. 91% of Gen Z believe visuals communicate ideas better than text, yet nearly half of organizations still rely on text-heavy processes and outdated tools. The result is a widening gap between the fastest-growing segment of the workforce and the environments they’re stepping into, and it’s a strategic challenge business leaders are not prepared for.

Consumers started the new year feeling a bit more optimistic about the economy. Consumer sentiment rose 2.1% to 54.0 in early January, its highest level this month since September 2025, although it remains at historically low levels, according to the University of Michigan’s Consumer Sentiment Index’s preliminary findings for January. The January reading marked the second straight month the index improved. “All told, while consumers perceived some modest improvement in the economy over the past two months, their sentiment remains nearly 25% below last January’s reading,” said Joanne Hsu, director, surveys of consumers, University of Michigan. “They continue to be focused primarily on kitchen table issues, like high prices and softening labor markets.”

A lot of ink has been spilled over the years about the critical role paper selection plays in direct mail marketing campaigns. This blog post isn’t about that. For one thing, it’s a big subject that deserves entire webinars, conference sessions, and content pieces. And samples, lots of them! So size, weight, finishes, sustainability, and of course, budget will have to wait. For another, I want to talk more broadly about recognizing how paper can be sustainable as well as inspiring. As something of a papertarian, I know how paper can fire up the imaginations of marketers, creators, and consumers everywhere. But up until a few years ago, I didn’t know much about the positive story about paper as a renewable resource. Sure, I recycled as much as possible personally, but there was so much I had to learn When the Paper + Packaging Board was established, I started to follow its promotional campaigns. I especially liked “How Life Unfolds,” which offered information and guidance to the public about paper and packaging usage and recycling. The video ads were especially effective in providing ideas for recycling everything from pet food bags to mail. And the Faces of the Forest series gave quick profiles about people in forest management at ground level. That’s a perspective often missed in discussions about sustainability. I’ve written previously about the Temple University studies about how advertising is more effective on paper compared to digital channels, often making it a smart choice. Combined with more awareness about innovations in paper vs. plastic (and its environmental impact), it became more apparent to me that paper is a responsible choice as well.

Adobe released online shopping data for the 2025 holiday season, covering the period from Nov. 1 through Dec. 31, 2025. Based on Adobe Analytics data, the analysis provides the most comprehensive view into U.S. e-commerce by analyzing commerce transactions online, covering over 1 trillion visits to U.S. retail sites, 100 million SKUs and 18 product categories. Consumers spent $257.8 billion online from Nov. 1 to Dec. 31, up 6.8% year-over-year (YoY) and setting a new record for e-commerce. 25 days saw consumers spend more than $4 billion in a single day (a significant jump from 18 days in 2024). Mobile shopping hit a new milestone, with the majority of online transactions (56.4%) taking place through a smartphone this season (up from 54.5% in 2024); Mobile shopping was highest on Christmas Day (Dec. 25), driving 66.5% of online sales (vs. 65% in 2024), followed by Thanksgiving Day (Nov. 27) at 61.6% mobile share (vs. 59.3% in 2024)

Will protein fatigue hit in 2026? Just as big food makers like General Mills and PepsiCo are catching up to the high-protein trend with products like protein-packed Cheerios and Propel water, a sense of protein fatigue is setting in. In 2025, a number of beloved American classics got injected with a dose of protein. Kellanova rolled out its line of protein Pop-Tarts in November, taking inspiration from challenger Legendary Foods, which helped popularize gluten-free and keto-friendly toaster pastries. The new Pop-Tarts offer 10 grams of protein per serving and come in flavors like strawberry, blueberry and brown sugar cinnamon. Not to be outdone, Doritos protein chips are coming to shelves in 2026. From a sales perspective, there are few signs that protein mania is slowing down. But on social media, some brands and consumers are starting to poke fun at the onslaught of protein-filled products. Sweetgreen, for example, ran a social media campaign last year making fun of items like protein popcorn and protein cold foam, while calling out the amount of protein that Sweetgreen offers through “real nourishment.”

[Portland, OR, Jan 6, 2026] – Building on the success and impactful research of the Paper and Packaging Board (P+PB), Two Sides North America (TSNA) will step up to take the lead in promoting positive and environmentally-focused messaging for the sector. TSNA and the Love Paper Campaign will continue championing the story of sustainability, innovation, and the essential role of paper products and packaging materials.  “As stewards of sustainability messaging for the industry, Two Sides North America is proud to carry forward the foundational work done by the Paper + Packaging Board,” said Jules Van Sant, Executive Director of Two Sides North America. “We are committed to leveraging their extensive research and data to inform consumers and stakeholders about the renewable, recyclable, and essential qualities of paper.”  “The Paper + Packaging Board consumer sustainability program was recently discontinued, passing its sustainability mantle to Two Sides North America,” states Mary Anne Hansan, President of the Paper + Packaging Board.

The Home Depot’s supply chain has come a long way since 2017. Eight years ago, the home improvement retailer outlined a vision for a two-day parcel delivery network focused on placing inventory close to the end customer, Jordan Broggi, executive vice president of customer experience and president of online, said at an investor and analyst conference in early December. But Home Depot has managed to sail past two-day shipping speeds since then — 55% of its deliveries for in-stock SKUs today are made either the same day or the next day, more than triple its 2022 amount, per a company presentation. Powering Home Depot’s acceleration are nearly 200 facilities the retailer has added over the past eight years to fill various roles in its supply chain, according to Broggi.

The 1+3 Rule: Why Commenting Always Beats Posting There is a fundamental misunderstanding in our industry about how visibility works. Most sales reps think they need to post content constantly to be seen. While posting is important, it is actually the least efficient way to grow a following from scratch. If you have 500 connections and you post a photo of a new brochure, maybe 50 people see it. If you comment on a post made by a marketing influencer with 50,000 followers, thousands of people could see your name and headline. The Math of Engagement: You need to adopt the 1+3 rule as your baseline minimum. For every single piece of content you post to your own feed, you must comment on at least three posts from others. This ensures that you are giving more to the platform than you are taking. However, if you really want to drive growth, you need to scale this up. The top performers I know in this space are not stopping at three. They are commenting 20 or 30 times a day.

Holiday spending took a toll on many Americans, with a large number taking on some debt to afford gifts. Over one-third (37%) of consumers racked up holiday debt this holiday season, averaging $1,223, according to recent data from LendingTree. This figure is up from $1,181 last year and the highest since 2022. Nearly half (48%) of parents with children under 18 years old borrowed to cover the holidays, taking on an average of $1,324 in debt. Among those who took on debt this holiday season, four-in-10 (41%) said they are still working on paying off last year’s bills. Overall, nearly six-in-10 (59%) of consumers with holiday debt this season said they are “stressed about it,” while 47% regret spending as much as they did. This was more common among parents of young kids (52%).

Globally, ecommerce sales so far in the holiday season have exceeded $1 trillion, according to data from Salesforce. It found that from Nov. 1 through Dec. 15, online shoppers have spent a combined $1.033 trillion. That’s 7% growth compared to the same time frame in 2024, Salesforce data shows. In the U.S., ecommerce sales over that time period reached $238 billion, marking 4% growth, Salesforce reported. Meanwhile, Adobe Analytics data from a similar period — Nov. 1 through Dec. 12 — shows U.S. consumers have spent $187.3 billion in online sales. That would be 6.1% growth compared to the same period in 2024, according to Adobe.

All year, we’ve listened to business leaders and teams across industries as they navigate rapid change, and place their bets on what will matter most in 2026. AI remains at the center of nearly every conversation. The tools keep evolving, teams are iterating in real time, and leaders are stepping back to assess what AI will really mean for how we work, collaborate, and create. 1. Brand consistency has become a strategic revenue driver 2. AI maturity now separates the leaders from the laggards 3. Visual communication now drives measurable business outcomes 4. Content demands continue to explode, and speed is a strategic advantage

Gains in Scholastic’s children’s book publishing and distribution, as well as international groups, offset declines in the company’s entertainment and educational solution units, resulting in a 1% increase in revenue in the quarter ended November 30, 2025, with sales rising to $551.1 million. Lower costs, which included a reduction in discretional overhead expenses in the children’s book publishing and distribution segment as well as lower distribution costs, helped to boost operating income to $82.9 million from $74.7 million a year ago, an 11% increase. In the children’s publishing group, trade sales increased 7%, to $110.4 million, Scholastic reported in its financial announcement, helped by the release of the 14th title in the Dog Man series, Big Jim Believes, and continued success in the Hunger Games and Harry Potter franchises. Book fairs revenues were $242 million, up 5% from the prior year period, Scholastic reported, driven by increased fair count and revenue per fair.

Trade (Consumer Book) Revenues Up 3.5% for Month of October, and Down 2.3% Year-to-Date The Association of American Publishers (AAP) today released its StatShot report for October 2025, reflecting reported revenue for Trade (Consumer Books), Religious Presses, and Professional Publishing. Total revenue across all categories for October 2025 was up 6.7% as compared to October 2024, coming in at $1.5 billion. Year-to-date revenues were up 0.4%, at $12.4 billion for the first ten months of the year.

Each holiday season is a delight. There’s the joy of sending gifts, the exhilaration of receiving one, and the excitement of connecting with family and friends. Every year, the U.S. Postal Service makes that a reality, serving a critical role in keeping traditions and connections alive. This year that role feels even more meaningful as we celebrate our 250th anniversary with a holiday marketing campaign we call Delivering Since 1775. For 250 years, peace of mind has been at the heart of USPS, especially during the busy holiday season. Whether it’s a handwritten card, a long-awaited package or a last-minute gift, our role has always been to deliver more than mail. We deliver reassurance, connection and trust.

In brief: The longstanding delivery partnership between e-commerce giant Amazon and the USPS is looking rocky. A flurry of activity at the end of the year continues the paper industry’s “rightsizing” of production capacity and supply. The logistics market is closely watching the proposed merger of the Union Pacific and Norfolk Southern railroads, while a coalition of attorneys general challenges proposed new rules for non-domiciled commercial driver’s licenses. And another major trucking company is shutting down.

Barnes & Noble is opening more stores for readers to shop at in the new year. After nearly two decades of "declining store numbers," the bookseller has plans to open 60 new locations across the country in 2026, in addition to the dozens opened this year. While the details are still "being worked out" as far as locations and grand opening dates, the expansion follows a period of "strong sales" in existing stores, Barnes & Noble confirmed to USA TODAY.

On a sunny October day in Illinois, 54,000 runners gathered to take part in the 47th Bank of America Chicago Marathon. People from over 100 countries and all 50 states came to compete in one of the world’s most prominent races. They also came to shop.  “There’s the running marathon and then there’s the shopping marathon,” Terry Symonds said. She, along with two friends, came to the Midwest from Australia to participate in the event. “You have a whole bunch of shops here that we don’t get in Australia. … It’s a big shopping experience.”  Symonds and her group of friends estimated they would each spend around $500 in stores on the days surrounding the race.

Starbucks has poached a senior manager from E.l.f. Cosmetics as part of its ongoing quest to re-energize the Starbucks brand through cultural collaborations. Neiv Toledano has joined Starbucks as its senior marketing manager of fashion and beauty. While Starbucks has always had employees who have worked on collaborations, including in the fashion and beauty spaces, this is a first-of-its-kind dedicated role and a signal that Starbucks is placing a bigger premium on these types of partnerships. At E.l.f., Toledano worked on collaborations with buzzy brands like Stanley and Liquid Death. In a LinkedIn post, Toledano said she’ll be “combining my greatest passions to drive culture, fandom, and buzzworthy moments” for the Starbucks brand.

Holiday return rates have dramatically risen since the pre-pandemic area. Close to one-in-five (17%) holiday purchases will be returned, and total returns for purchases made during the 2025 holiday season are expected to amount to approximately $160 billion. New analysis emailed to Chain Store Age from business-to-business resale platform B-Stock also indicates there will be a slightly higher return rate of 19% for online holiday purchases, totaling roughly $50 to $60 billion dollars. B-Stock data further reveals that holiday return rates have more than doubled since 2019, which was the last holiday season before the outbreak of the COVID-19 pandemic. Other findings include that the return percentage for online holiday apparel purchases is closer to 30%, and that processing a return can cost a retailer around 30% of the item’s original price, or higher for low-cost products.

Have you ever seen a Christmas “tree” built from hundreds of beer kegs?  A 30-foot tree of kegs wrapped in 25,000 LED lights glows brightly outside the Genesee Brew House in Rochester, New York. The display has been created and sponsored annually since 2014 by Genesee Brewing Co., the state’s oldest brewery, founded in 1878. Depending on the year and source, the tree uses anywhere from 532 to 650 kegs — but the exact number matters less than the spectacular result that draws thousands of visitors yearly. The keg tree has now drawn national attention: in October, Newsweek named it the best Christmas tree in the United States — even though, unlike the other nine on the top 10 list, it’s not technically a tree. That just makes its inclusion all the more impressive.

2025 marks a major milestone for the Y2K-favorite brand Pacsun: It’s the first time in 18 years that it’s increasing its store count, rather than decreasing it, the company told Modern Retail. Pacsun, which is now at just over 300 stores, opened nine new stores this year in areas including New York City and Victor, New York, as part of a bigger bet on brick-and-mortar retail. The company is planning to open 20-30 new stores a year for the next few years, Joel Quill, vp of retail at Pacsun, told Modern Retail. Pacsun is eyeing new locations in malls, high-traffic streets and college towns — all places popular with its key demographic of 16- to 24-year-olds.  Pacsun’s expansion plan comes as the company enjoys more sales from its store locations. Stores now account for a majority of Pacsun’s revenue — about one-third comes from digital — and are outpacing projections, said Richard Cox, Pacsun’s chief merchandising officer.

Kohl’s (NYSE: KSS) today announced the renewal of its partnership with Hunger Task Force and a $750,000 commitment over the next year to ensure more Milwaukee-area children, families, and seniors have access to healthy, free food. Coming at a time of growing need, the donation extends Kohl’s hometown partnership with Hunger Task Force and will help sustain its network of more than 60 food pantries, soup kitchens, and homeless shelters. Funding will also help fill the gap in food access that many youth face during the summer through next year’s Summer Meals Program. “Together with Hunger Task Force, we’re strengthening access to healthy food for families across Milwaukee at a critical time right now when so many need extra assistance during the holidays,” said Christie Raymond, Kohl’s chief marketing officer. “We’re proud of our longstanding partnership and are working to immediately minimize the gaps in nutritious food resources for our community. If you are looking to help neighbors in need this season, we encourage you to please join us in supporting Hunger Task Force.” Kohl’s Cares has contributed more than $12 million to Hunger Task Force since 2009, fueling programs that have delivered more than 1.3 million suppers for youth through the Summer Meals Program and 3.5 million pounds of healthy food served across its network.

Selling clothing is tough on a good day, given how quickly fashion tastes can shift. With tariffs and consumer anxiety adding to the level of difficulty, this year seemed destined to run roughshod over apparel retailers’ performance. Yet many have thrived. Through October, compared to a year ago, apparel sales rose every month except February, sometimes 6% or more, according to the U.S. Department of Commerce. In Q3, apparel retailers including Gap Inc., Urban Outfitters Inc., Abercrombie & Fitch Co. and American Eagle Outfitters posted results that defied analyst expectations.

It wasn’t just shoppers with strapped budgets that boosted buy-now, pay-later services to a record-setting $1 billion in transactions on Cyber Monday. It was also the brands and fintech companies that pushed the services front and center. This holiday season, more brands deployed BNPL services with different payment options beyond the more familiar “pay-in-four” structure, whether a six-month payment plan at 0% interest or a 24-month installment loan with interest. And the services are showing up in more digital wallets. Apple Pay users, for instance, can now toggle a payment plan with Affirm and Klarna, while Afterpay has new integrations with its sister company Cash App. BNPL represented about 7.3% of all spending from Nov. 1 to Dec. 2 this year, according to Adobe, and it’s forecasted to account for around $20.2 billion between Nov. 1 and the end of the year.

Retailers should prepare for record traffic on “Super Saturday” as consumers rush to complete their holiday shopping. An estimated 158.9 million consumers plan to shop on December 20, the last Saturday before Christmas, according to the annual survey released by the National Retail Federation and Prosper Insights & Analytics. The figure is up from 157.2 million shoppers last year and surpasses the previous record of 158.5 million in 2022. (Black Friday and Super Saturday are generally regarded as the two busiest shopping days of the holiday season.) Super Saturday shoppers are expected to embrace multiple channels this year, with nearly half, or 71.6 million (45%), planning to shop both in-store and online, up from 69.5 million (44%) in 2024. For those who plan to shop a single channel, 29% will do so exclusively in-store, while 26% will shop online only.

Trade (Consumer Book) Revenues Up 10.9% for Month of September, and Down 3.2% Year-to-Date The Association of American Publishers (AAP) today released its StatShot report for September 2025, reflecting reported revenue for Trade (Consumer Books), Religious Presses, and Professional Publishing. Total revenue across all categories for September 2025 was up 14.4% as compared to September 2024, coming in at $1.7 billion. Year-to-date revenues were down 0.4%, at $10.9 billion for the first nine months of the year.

In 2025, the number of department stores that have left New York City far outnumber those that remain. There are millions of New Yorkers who probably don’t even remember Gimbels, Ohrbach’s, Abraham & Straus, B. Altman, Bonwit Teller, Wanamaker or Japanese retailer Takashimaya – an incomplete list of the long-departed. Many do recall when Lord & Taylor, Barneys and Henri Bendel closed, less than a decade ago. That makes the presence of Macy’s, Bloomingdale’s, Saks Fifth Avenue and Bergdorf Goodman all the more precious, and the entrance of Nordstrom and Printemps a sign of hope for the segment. But with Fifth Avenue losing much of its cachet and department store merchants losing much of their influence, this retail model has become a challenge even for these survivors.

According to a new survey conducted by The Harris Poll (THP), U.S. consumers are increasingly turning to tactile brand experiences — including brick-and-mortar stores and catalogs — to inspire, enrich and simplify their holiday shopping journeys. “The Return of Touch Report: Holiday Shopping, Reconnected,” presented by Quad, expands on THP’s original landmark white paper, “The Return of Touch Report: Reimagining Consumer Engagement in 2025” The new holiday-focused report from The Harris Poll is just one click away.

When the color experts at Pantone announced Cloud Dancer as their 2026 Color of the Year, they predicted the shade would inspire a kind of cool calm. But the choice of Cloud Dancer, which Pantone described as a “billowy” white, has instead sparked heated controversy. People online have blasted the shade for being “bleak” and “boring” and possibly not a color at all. After hearing the description of the color read during TODAY’s Dec. 4 unveiling, Al Roker retorted “otherwise known as white.” The Pantone Color Institute has been choosing an annual color of the year since late 1999 when it deemed Cerulean Blue 2000’s Color of the Year, WWD reported. It called the soft blue shade the “Color of the Millennium” and said it inspired hope.

The U.S. Postal Service highlights its long and proud history of ensuring a vital connection between American service members and their loved ones back home. From the battlefields of the Revolutionary War to modern-day global operations, the mission to deliver mail to the military has remained a cornerstone of U.S. postal history and a crucial morale booster. “Ever since George Washington and Benjamin Franklin were appointed to lead the Army and the Post Office, we’ve had a strong partnership built on service to the American people,” said USPS Historian Steve Kochersperger. “When away from home, to get a handwritten card or letter that was in the hands of your loved one just a few days before, maybe it even has a smear of lipstick or a scent of their perfume — no email can do that.” The tradition of supporting military mail runs deep. During the Civil War, the Post Office Department coordinated with the U.S. Army to organize mail flow, recognizing its immense value in maintaining troop morale. A “Soldier's Letter” program was introduced that allowed soldiers to send letters without stamps, with payment collected from the recipient, ensuring communication was not hindered by lack of postage. In addition, postal money orders allowed soldiers to securely send money back home, and absentee ballots allowed them to cast their votes from distant battlefields.

Hot off the press:Canva Create will once again take over SoFi Stadium in Los Angeles on April 16 for a full day celebration of creativity, inspiration, and the next wave of innovation at Canva. What began as a product showcase has grown into one of the world’s most energising creative festivals. Next April, thousands of creators, teams, educators, and innovators will come together for bold announcements, hands-on learning, and fresh inspiration designed to spark imagination and open the door to new possibilities. Canva Create is our flagship event for creativity, community, and the ideas shaping the future of design and visual communication. 2026 promises an unforgettable experience, and we cannot wait to have you there!

Walmart Inc. has rung in a new era as it begins trading on the Nasdaq. After being listed on the New York Stock Exchange for 53 years, the retailer giant has completed the listing transfer of its common stock and bonds to Nasdaq. Walmart said the move follows an evaluation of several factors, including trading execution, brand alignment and a shared focus on technology-driven innovation to support its position as the world’s leading omnichannel retailer. “Our decision to list on Nasdaq reflects Walmart’s deep commitment to innovation and growth as a people-led, tech-powered omnichannel retailer,” said Doug McMillon, president and CEO of Walmart. “Nasdaq’s focus on technology and its support for companies driving digital transformation align perfectly with our strategic vision. This is an exciting next chapter as we continue building a frictionless future for our customers, members, associates and shareholders.”

More people want their buying choices to align with their environmental values, yet the path to doing so remains unclear. Recent research shows that 80% of consumers consider the environmental impact of their purchases, and 79% say they want an easier way to identify environmentally responsible companies. Despite this interest, only 3% of product labels mention environmental or social sustainability—even though nearly one-third of products make such claims. This mismatch leaves well-intentioned shoppers unsure how to evaluate competing messages at the shelf or online. Certification and labeling help close that gap. Independent, verified sustainability credentials translate a company’s commitments into a clear and trusted signal. As purpose-driven purchasing becomes mainstream, the ability to demonstrate substantiated impact is moving from a value-add to a meaningful differentiator. Sustainability’s role in business has evolved rapidly. What was once seen as a corporate responsibility initiative is increasingly shaping growth strategies. Labels and certifications influence not only intentional “green” shoppers, but also broader audiences through what HBR calls a passive search effect: labeled products are chosen even when consumers aren’t explicitly looking for sustainable options. A credible certification helps products stand out in crowded or complex retail environments.

Over the past six years, James Daunt has operationally flipped the U.S.’s largest bookstore chain upside down. Now in growth mode, the once-struggling retailer is a prime example of how to save one. To best understand Daunt’s approach, one needs to look back several decades. Daunt, a former banker, set up his own indie bookstore called Daunt Books in the U.K. in 1990. “I wanted to set up a business of my own as closely aligned as possible to my personal interests,” Daunt told Modern Retail. “Reading topped these and, therefore, a bookstore seemed a good fit.” After the success of Daunt’s Waterstones, Elliott Advisors acquired a majority stake in the business in July 2018. And in 2019, Elliott acquired Barnes & Noble for about $683 million, making Daunt its CEO, in addition to his role as CEO of Waterstones. He moved from London to New York. Just like he did at Waterstones, one of the first changes Daunt made at Barnes & Noble was stopping the practice of accepting payments from publishers for prime in-store placements, as Modern Retail previously reported. Daunt has also prioritized promoting from within to create a workforce of dedicated booksellers, rather than managers who had previously worked for retailers in different categories. While its financial figures are private, Daunt appears to have been successful. After a decade of falling sales and store closures, Barnes & Noble is expanding again. The chain opened about 60 stores in 2025 and expects to do the same in 2026.

Paramount has gone straight to Warner Bros. Discovery’s shareholders with an all-cash offer for the company that it says is more valuable than Netflix’s deal announced Friday. Paramount was widely expected to be the frontrunner for Warner Bros. But WBD opted instead for Netflix, which it said offered a more lucrative deal. The proposed marriage with Netflix caught Hollywood insiders by surprise — including Paramount CEO David Ellison, who still contends that his deal was the better offer. “We’re sitting on Wall Street, where cash is still king,” Ellison told CNBC in an interview Monday. “We are offering shareholders $17.6 billion more cash than the deal they currently have signed up with Netflix. And we believe when they see what is currently in our offer, then that’s what they’ll vote for.”

Amazon is in discussions with a longtime partner about the path going forward. The online giant said it is discussions with the U.S. Postal Service about its future relationship and considering its options before its current contract expires, reported Reuters. The current agreement between the two parties expires in October 2026. Under the current agreement, Amazon accounts for roughly 7.5% of the agency’s revenue in 2025, according to The Washington Post, which also said that Amazon was considering cutting ties with the USPS. But in e-mailed remarks to Chain Store Age, Amazon said that, from the start, "we have disagreed with the framing of the Washington Post’s piece." "It's not our plans to cut ties with the USPS— in fact it's the opposite," Amazon told Chain Store Age. "Without a doubt, our goal is to continue working with the USPS, as we have done for the past 30+ years and are going to continue to push to reach an agreement."

Capri Holdings last week announced that it completed a sale of Versace to Prada S.p.a. For nearly $1.4 billion in cash.  “With the successful completion of the sale of Versace, we plan to use the proceeds to repay the majority of our debt, which will substantially strengthen our balance sheet,” Capri CEO John Idol said in a statement. “We remain focused on executing our strategic initiatives across Michael Kors and Jimmy Choo to maximize the potential of our iconic brands.” Leggett & Platt this week said its board is reviewing an unsolicited proposal from bedding giant Somnigroup International to acquire the 140-year-old company for $12 per share. The manufacturer of mattresses and other goods has been a Somnigroup supplier for years. On Monday, Somnigroup –  formed after Tempur Sealy acquired Mattress Firm early this year for $5 billion – disclosed its letter to Leggett & Platt regarding the proposal, which Somnigroup said reflects more than a 30% premium above Leggett & Platt’s average closing price in the previous 30 days. “We hope that you share our enthusiasm,” Somnigroup CEO Scott Thompson wrote, and asked for a response by Dec. 22.

Walmart continues expanding the availability of drone-based delivery that can arrive in as little as five minutes. The discount giant is building on a longstanding partnership with Wing, an on-demand drone delivery provider powered by Google’s parent company Alphabet, to launch ultra-fast drone delivery from six Walmart Supercenter stores across metro Atlanta.  Walmart products eligible for drone delivery include grocery items, last-minute gifts, household goods and over-the-counter medicine. According to the retailer, its drone deliveries average a five-minute or less flight time.  To receive drone delivery from Walmart, eligible customers can place an order through the Wing app and, at checkout, confirm the precise delivery location on their property. Once loaded onto one of Wing’s automated drones, the order cruises at approximately 60 MPH and about 150 feet off the ground.  Upon arrival, the drone lowers the package to the ground with no assistance needed. Wing operates within FAA guidelines, flying their drones beyond visual line of sight (BVLOS) up to a six-mile aircraft range from the store.

FIFA has selected a retail partner ahead of the world’s largest sporting event next year. Sports merchandise brand Fanatics will serve as the official on-site retail licensee of the FIFA World Cup 2026, which will feature 104 matches across 39 days next summer in Canada, Mexico and the United States. In addition to in-stadium retail operations at 16 venues across North America, including in Los Angeles, New York & New Jersey, Atlanta, Miami and more, Fanatics will also open retail experiences at official FIFA Fan Festival locations within host cities, creating more opportunities for fans to shop their favorite country and player apparel. Fanatics says it will work with a variety of brands and official FIFA merchandise partners to curate a “robust fan gear assortment” for all 48 competing nations. The company will utilize its on-demand manufacturing capabilities and global supply chain to produce “quick-strike products” that celebrate the unpredictable moments of the World Cup.

In 2025, online sales beat expectations for retailers during Thanksgiving and the four days that follow, which together make up the Cyber 5. Altogether, U.S. consumers spent $44.2 billion online during the five-day period, according to data and analysis from Adobe Analytics. The Cyber 5 also includes Black Friday, Small Business Saturday and Cyber Monday. The results show Black Friday’s online relevance continuing to rise. As they did, Cyber Monday still continued to be the dominant day for digital sales. Meanwhile, artificial intelligence (AI) and buy now, pay later (BNPL) apps drove more activity than they did during the equivalent days in 2024.

Advertiser excitement is in full swing as Super Bowl LX approaches on Feb. 8, 2026. NBCUniversal confirmed in September that all commercial inventory for the big game is sold out, with the broadcaster seeking around $7 million for a 30-second spot during early talks. Some marketers, including Grubhub, have been quick to announce their debut for what many bill as the biggest night in advertising, while others, like Ritz and Nerds, were similarly eager in revealing plans for their return. The big game continues to be a major opportunity for brands to gain visibility, with the 2025 iteration attracting 127.7 million U.S. viewers across television and streaming platforms, making it the most watched Super Bowl to date.

Consumers are opting for an online giant over a brick-and-mortar staple when it comes to electronics spending. Numerator’s latest Consumer Electronics Tracker reveals that Amazon has officially overtaken Best Buy in the electronics space, accounting for 30% of overall sales in select consumer electronics categories in the past year, compared to Best Buy’s 28%. Amazon’s share of electronics spending spiked in July 2025 to 43% as a result of its summer Prime Day event, according to the data. Walmart held steady in third place when it came to electronics spending, ending September 2025 with 12.8% of consumer spending. Walmart was followed by Costco, Target and Sam’s Club, which each captured a single-digit share of electronics spending all year.

RISI/Fastmarkets reports that The European Parliament has approved the Commission’s proposal to simplify the EU Deforestation Regulation (EUDR) and voted in favor of a one-year delay for all companies, in line with the position expressed by the Council on November 19. According to the amended text, the entry into force would be postponed to December 30, 2026 for large operators and to June 30, 2027 for micro- and small enterprises. The EU Parliament also requested the Commission to carry out a simplification review of the EUDR by April 30, 2026 to assess the law’s impact and administrative burden. The approved text was adopted by 402 votes to 250 and with 8 abstentions. “Parliament is now ready to start negotiations with member states on the final shape of the law, which has to be endorsed by both Parliament and the Council and published in the EU Official Journal before the end of 2025, for the one-year delay to enter into force,” the EU Parliament said in a statement on November 26.

The European Parliament has today voted to approve an amendment to the EU Deforestation Regulations (EUDR) to remove all printed products from the scope of the regulations, including books, journals, newspapers and magazines. The amendment passed with 449 votes in favour, 202 against. This will now need to be agreed between the Parliament, Council and Commission in December.

Black Friday ecommerce sales have increased 30.7% in 2025 versus 2020, as consumers have largely shifted spending online since the pandemic. By 6:30 p.m. EST on Black Friday, U.S. consumers spent a combined $8.6 billion online. Shoppers using generative AI platforms were 38% more likely to complete sales than those who didn’t use those platforms. Buy now, pay later (BNPL) usage drove $747.5 million in ecommerce spending, or about 6.3% of all digital sales on Black Friday.

Twenty years ago, 80% of Butterball's revenue came from Thanksgiving. Today? Just 25% of a $1.5B business. 1 billion pounds of turkey processed annually.  One bad year wipes out the business. But the real challenge wasn't the risk — it was the economics. Facilities and workers cost money 365 days a year. 80% of annual revenue came in 30 days of the year. To grow, Butterball had to keep the system productive the other 11 months. That required two moves: 1.Make Thanksgiving predictable enough to anchor the business. 2. Add products that run through the same facilities. Ground turkey for everyday meals → Deli meats and breakfast items → Foodservice supply for restaurants and schools. Same plants. Same birds. New revenue. They still ship 15 million whole turkeys every November. But Thanksgiving dropped from 80% to 25% of revenue. That's how you get to a $1.5B business that runs 12 months a year, not just one.

Amazon is making a major commitment to provide artificial intelligence and supercomputing services to U.S. federal agencies. The online giant is publicly pledging to invest up to $50 billion to expand AI and supercomputing capabilities for U.S. government customers of its Amazon Web Services (AWS) hosted cloud subsidiary. This investment, set to break ground in 2026, is expected to add nearly 1.3 gigawatts of AI and supercomputing capacity across AWS Top Secret, AWS Secret, and AWS GovCloud (US) regions by building new data centers with advanced compute and networking technologies.

The holiday season is in full swing, but what is considered by many to be the most wonderful time of the year has become a complex maze for marketers. Brands this year are tasked not only with breaking through to cash-strapped consumers, but also understanding an advertising playbook being rewritten by Gen Z, a cohort that remains valuable but is simultaneously leading a seasonal spending decline. Broad uncertainty surrounds the 2025 holidays, with 57% of consumers expecting the economy to weaken over the next six months, according to Deloitte’s annual retail survey.  Though the majority of consumers expect prices to be higher this season, optimism remains. Shoppers surveyed by Deloitte plan to trim seasonal extras, like a new sweater to wear while hosting, so they can preserve holiday traditions, and 70% are searching for value. To meet the moment, marketers are replacing tropes of glitz and glam with a dose of realness. “We expect consumers to be a little more budget-conscious, a little more discerning with what they’re spending, and you see that in the creative work,” said Hannah Lewman, a strategy director at Ogilvy. “Brands are responding by emphasizing the value of connection, shared experiences, more attainable human moments, less fantastical, dream holidays.”

In brief: The United States Postal Service (USPS) reported its fiscal 2025 financial results this month, with slightly higher revenue offset by continuing volume declines. The freight market is stable as the holiday season kicks off. Elimination of North American paper mill capacity has led to an increase in mill operating rates at the end of the year.

If it feels like Black Friday started in October this year, you're not imagining things. Retailers have gone all-in on hyper early promotions, stretching the traditional shopping window into what's now being called Black November. Amazon, Walmart, Target, and others launched deals well before Thanksgiving to lock in consumer dollars early. Why the shift? 💵 Economic pressure & tariffs: Surveys show consumers are highly price-sensitive due to inflation and tariffs. 💵 Price sensitivity: Consumers are cautious but still spending, holiday total retail sales (online + offline) are projected to surpass $1 trillion for the first time, though growth will slow to ~3-4% vs 4.2% last year. 💵 Mobile dominance: Over 70% of Cyber Week traffic will come from mobile and AI-driven personalization is shaping the experience. The projected numbers: 📊 Black Friday online sales: $11.7B (up 8.3% YoY from $10.8B in 2024) 📊 Cyber Monday online sales: $14.2B (up 6.8% YoY from $13.3B in 2024) (Source: Adobe Analytics Holiday Forecast, NRF Holiday Outlook)

According to the report, total printing-writing paper shipments decreased 14% in October compared to October 2024. Total printing-writing paper inventory levels decreased 2% when compared to September 2025. Across the 3 major printing-writing categories—uncoated free sheet (UFS), coated free sheet (CFS), and mechanical (MECH)—shipments declined at similar rates. MECH experienced the steepest drop, while UFS and CFS fell in line with the overall printing-writing decline.

Artificial intelligence and shopping agents are set to make Cyber Week (Nov. 27 – Dec. 1) the most successful yet. New data from Salesforce indicates that the 2025 edition of Cyber Week (Thanksgiving Day Thursday, Nov. 27 through Cyber Monday, Dec. 1) is expected to drive a record-breaking $334 billion in global online sales. This would represent a roughly 7% increase from the $314.9 billion in global online sales tracked by Salesforce in 2024.

Amazon once again stands atop the pack of online retailers when it comes to low prices. The retail giant was ranked the lowest-priced online retailer for the ninth-consecutive year, according to the latest Price Wars study from digital commerce company Profitero+. Amazon maintained a 14% average price advantage versus its competitors. Walmart was ranked as the second lowest-priced retailer. Walmart narrowed its average price gap with Amazon from 5% to 4% year over year, posting improvements across 10 of 15 categories. The most notable gains came in video games, where Walmart reduced its price difference versus Amazon from 12% to just 3%.

Warner Bros. Discovery stock jumped 6% to $23.69 on Tuesday with the news of a potential Paramount Skydance $71 billion bid for the company. In early Wednesday trading, the company maintained that level. A Variety report suggests the deal is being backed by an investment consortium with the sovereign wealth funds of Saudi Arabia, Qatar and Abu Dhabi. Paramount Skydance told Variety the report was “categorically inaccurate.” The company did not respond to Television News Daily inquiries by press time.

Effective Tuesday Gannett Co., Inc. is now USA TODAY Co., Inc. New Ticker Symbol: TDAY USA TODAY Co., Inc. is a diversified media company with expansive reach at the national and local level  Through our trusted brands, including the USA TODAY NETWORK, comprised of the national publication, USA TODAY, and local media organizations, including our network of local properties, in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom, we provide essential journalism, local content, and digital experiences to audiences and businesses.

When I convinced my bosses at Wirecutter to spend over $700 on a 450-pound, 6-foot-tall cardboard box filled with hundreds of mystery products that had been returned to Amazon and other retailers, I assumed that what we’d find inside would be a revealing snapshot of what shopping looks like today. Anyone can buy these pallets stuffed with discarded products. For months, I’d watched content creators on social media giggle in excitement as they’d pull packages one by one from their own surprise boxes and rip them open, ceremoniously revealing a bevy of weird and wonderful items. Secondary sales were worth an estimated $846 billion in the US in 2024, up from $297 billion in 2008, according to Zac Rogers, PhD, associate professor of supply-chain management at Colorado State University, who told me that those figures are probably conservative. Quick-and-easy returns are a benefit of shopping at giant corporate retailers, and people take advantage of return policies liberally. An estimated 15.8% of sales, worth around $849.9 billion, will be returned in 2025, according to data from a joint study done by the National Retail Federation and the UPS-owned company Happy Returns.

This season, retailers and shoppers alike are contending with a shorter holiday shopping window — on top of tariffs, waning consumer sentiment and recession fears. The 2025 holiday shopping season is shorter than usual, with 28 days between Thanksgiving and Christmas. That’s one extra day compared to last year’s ultra-condensed shopping season, but four fewer shopping days than 2023. Cyber Monday will fall in December this year, and Christmas will be on a Thursday.  By some metrics, the holiday shopping season is shaping up to be merry and bright. The National Retail Federation projects U.S. holiday sales will surpass $1 trillion for the first time in 2025, rising as much as 4.2% over last year. Similarly, EMarketer is forecasting holiday sales of $1.369 trillion, up 3.6% year over year.

A recent survey of marketing leaders conducted by Iridio found that economic volatility is their top concern, leading to strategic budget shifts and an increased focus on high-value activities like personalization. Iridio’s 2026 Marketing Predictions report also found that while marketers are prioritizing investments in AI to enhance customer experience, they remain highly aware of the technology's potential to erode consumer trust. Key takeaways of the report include: Volatility forces AI investment: Economic volatility is the primary cause of uncertainty (56%), followed by AI disruption (32%). This concern, coupled with expected consumer attitudes like economic distress (42%) and demand for lower prices (32%), influences strategic planning and makes AI/machine learning the top technology investment priority (55% in their top three) for driving efficiency. AI uses: AI investment is overwhelmingly prioritized for high-value functions, including Personalization/Customer Experience (78%) and Data Analysis/Predictive Analytics (76%). Trust paradox: While relying on AI, marketers view replacing human interaction with AI (28%) and AI-generated deception (25%) as the biggest threats to consumer trust. Budget shifts to digital: Budgets are shifting toward high-impact digital tactics, including Online Video (59%), Websites (57%), and Paid Social Media (56%).

A ground-breaking paperboard that looks, acts and performs just like plastic-without the environmental impact. Use it anywhere you would use plastic such as interior signage, gift cards, promotional campaigns. Perfect for retails settings and beyond. Request free samples by emailing: SPFMarketing@Midlandco.com

The U.S. Postal Service announced its financial results for the 2025 fiscal year ended September 30. Controllable loss, which excludes certain expenses that are not controllable by management, was $2.7 billion for the year, compared to $1.8 billion for the prior year. Net loss for the year under generally accepted accounting principles (GAAP) totaled $9.0 billion, compared to a net loss of $9.5 billion for the prior year. This decrease in net loss is attributed to our operating revenue increase of $916 million, transportation expense reductions of $422 million, and a decrease in workers’ compensation expense of $1.1 billion, partially offset by increased compensation and benefits expense of $1.7 billion, and higher other operating expenses of $221 million. “In surveying the results of the past year, the occasional appearance of financial progress – such as our profitable first quarter – is far outweighed by the reality of our significant systemic annual revenue and cost imbalance,” said Postmaster General David Steiner. "To correct our financial imbalances, we must explore new revenue opportunities and public policy changes to improve our business model. Most importantly, we must operate more efficiently and compete more effectively to best perform our public service mission."

Private equity and strategic buyers are increasingly competitive acquirers in multiple manufacturing sectors. Deal experts predict much more activity as the market heats up into 2026. Industrial M&A activity may have gotten off to a bumpy start in 2025, due to tariffs and other factors, but experts say deals in the sector are ramping up with significant potential in the years ahead. Private equity firms are sitting on long-held portfolio companies and untapped capital, strategic buyers are looking to appease investors’ growth expectations, aging business owners are looking for exit plans and domestic manufacturing is receiving renewed interest as global supply chains become more complex.

A popular low-cost shopping platform best-known for fast fashion is launching its first-ever book category. Shein is collaborating with Alibris, an online marketplace for independent sellers of used and new books and rare and collectible titles, to open an online Alibris storefront on its U.S. platform. The Alibris storefront on Shein now offers a curated assortment of more than 100,000 book titles across a variety of popular genres, including romance, fantasy, mystery, non-fiction, and young adult. The Alibris storefront also offers affordable textbooks for students. Shein says it will continue to grow its selection of Alibris titles in the months ahead.

Online grocery sales continued to climb year over year in October. Brick Meets Click’s latest Grocery Shopper Survey sponsored by Mercatus revealed that online grocery sales hit $11.6 billion in October 2025, a 10.5% increase over the previous year, adding that the growth was result of an expanding base of monthly active users (MAUs). However, the growth was tempered by slower gains in order frequency, and pullback in average order values (AOV).  In September, online grocery sales hit $12.5 billion, making a 31% increase over the previous year.

Explore the top 10 picks of 2025 below and discover the full Best Books of the Year list on http://amazon.com/bestbooks

A bottle the size of a grain of rice holds a single drop of beer. Capped and labeled, it raises two big questions: How? Why? According to Casper Danielsson, head of communications at Carlsberg Sweden, the miniature bottle is more than a novelty — it’s a statement on responsible drinking. “The world’s smallest beer holds only one-twentieth of a milliliter and is so small that it’s easy to miss. But the message is much bigger: we want to remind people of the importance of drinking responsibly.” Danielsson emphasizes that the bottle and images are real and not AI-generated. “It’s the product of craftsmanship, innovation, and a close collaboration between us and several experts.” The project soon drew attention from the design and packaging community. Vicki Strull, President of Vicki Strull Design, posted enthusiastically about the development on LinkedIn, noting, “It's just so darn CUTE! Admittedly, it's a gimmick and completely impractical, but as a packaging designer, I can't help but love it!”

A new study has found that electric hand dryers spread microbes much more than paper hand towels. It concludes that despite the advent of so-called ‘newer’ and ‘redesigned’ air dryer models, the contamination risks persist. Microbes can linger in the air up to 30 minutes after dryer use and potential for virus spread via droplets and aerosols on surfaces and in the air is considerably higher than when drying hands with paper towels. This latest study, carried out by a team at the Leeds Institute of Medical Research, Faculty of Medicine and Health, University of Leeds, UK, and Department of Microbiology, Leeds Teaching Hospitals NHS Trust, Leeds, UK underlines how choices of hand drying method in public washrooms can mean the difference between reducing microbe spread or increasing it. “There is a long-running evidence base stretching back almost two decades, recording how air dryers continue to fail on hygiene,” explains leading microbiologist Professor Mark Wilcox OBE, who led the study.

Supplemental Nutrition Assistance Program (SNAP) benefits for November are currently in limbo due to the government shutdown, which will likely impact both SNAP recipients and the grocery or big-box stores where they shop. It’s still unclear when SNAP recipients will receive their full SNAP payments for November, according to CNN, which reported that this depends on the approval of a short-term spending package to temporarily fund federal agencies, which will still need to go through Congress and President Trump. About 12% of U.S. residents received SNAP benefits in fiscal year 2024, according to the USDA. The maximum allotment for a single person in the contiguous U.S. is $298 per month for fiscal year 2026 (which began in October), according to the USDA. A good portion of SNAP funds go to Walmart, according to third-party data, so any cuts or delays to the program could show up in the retailer’s fourth-quarter results. This is on top of an already challenging consumer environment, with consumers worried about rising prices and inflation and the government shutdown leaving hundreds of thousands of federal workers without paychecks. “One of the problems here has been the uncertainty — the on-again, off-again. Is [SNAP funding] going to be released? Is it not going to be released?” George Davis, professor of agricultural and applied economics at Virginia Tech, told Modern Retail. A USDA official said it could take weeks or months to release money to recipients. “People with lower income don’t have the resources to absorb that type of shock,” Davis said.

Retail sales bounced back in October with both monthly and year-over-year gains as consumers geared up for the holiday season.  Core retail sales (excluding restaurants, automobile dealers and gasoline stations) in October rose 0.6% month and up 4.89% year over year, according to the NRF/CNBC Retail Monitor released by the National Retail Federation.  The October sales report comes days after the NRF released its annual holiday forecast, which predicted that that sales in November and December will grow between 3.7% and 4.2% over 2024. That translates to total spending between $1.01 trillion and $1.02 trillion “Recent economic data has been mixed, yet consumer spending remains solid — supported by wage growth outpacing inflation, historically low unemployment, and wealth effects from strong stock market valuations,” said NRF president and CEO Matthew Shay. “These factors point to continued momentum heading into the holidays.”

U.S. firms announced the most job cuts for any October in more than 20 years, fueled in part by mass layoffs at major retail companies. Retail has been one of the hardest hit industries this year, behind only warehousing and non-profits. So far in 2025, the sector has announced 88,664 job cuts, a 145% increase from the 36,136 recorded through October last year. “Over the last decade, companies have shied away from announcing layoffs in the fourth quarter, so it’s surprising to see so many in October,” Challenger said in the report. “With the onset of social media, and the ability for workers to share their negative experiences with their employers, the trend of announcing layoffs before the holidays — a practice that seemed particularly cruel — fell away.” Retailers are also pulling back on holiday hiring. Companies are expected to add fewer than 500,000 seasonal positions this year — the lowest since 2009, according to Challenger, Gray & Christmas. Several retailers, including Kohl’s and Target, have declined to disclose their 2025 seasonal hiring plans, a departure from previous years. Some companies plan to keep the seasonal hiring levels unchanged from 2024. Amazon said it plans to hire 250,000 workers for the peak holiday season, while Bath & Body Works announced plans to hire 32,000 workers, the same as last year for both companies.

Retailers’ efforts to mitigate the impact of tariffs ahead of the holiday shopping appear to have paid off. Although tariff uncertainty continues, most holiday merchandise is already in stores or warehouses and cargo volume at the nation’s major container ports should see its usual end-of-year slowdown in November and December, according to the Global Port Tracker report released by the National Retail Federation and Hackett Associates. “We’ve spent most of the year worried about the impact of tariffs on both inflation and the supply chain but the holiday season is here and mitigation efforts appear to have paid off,” NRF VP for supply chain and customs policy Jonathan Gold said.

With 48 participating nations, 104 matches and 16 host cities, the 2026 FIFA World Cup will be the biggest one yet — and brands and retailers want in on the hype. While the World Cup is more than seven months away, tickets are already on sale, and companies are getting involved now. Adidas, one of the official partners of the games, debuted its official Trionda game ball in October and rolled out home kits for 22 partner federations — including Italy, Mexico and Spain — this week. Nike is putting the finishing touches on “an exciting new apparel innovation platform” and “several football streetwear collections,” CEO Elliott Hill announced on a Sept. 30 earnings call. Coca-Cola FEMSA — the largest franchise bottler of Coca-Cola trademark beverages in the world, by sales volume — is finalizing World Cup marketing campaigns around Coke Zero.

A new study by think tank Planet Tracker and the Morgan Stanley Capital International (MSCI) Institute has found that FMCG companies with weak plastic reduction-related practices are at a higher risk of financial issues, including lawsuits, compliance costs, reputational damage, and potential share price declines The study found a significant accountability gap. More than half of companies in the packaged food sector (55%) have set no packaging-related targets whatsoever. In restaurants, that figure jumps to 72%. And even among those with some commitments, very few have developed comprehensive, company-wide strategies to address the issue.

Paul Bradley Carr and Sarah Lacy, a married pair who opened the Best Bookstore in Palm Springs in 2022, will open a second store in their other home city, San Francisco. To be dubbed the Best Bookstore in Union Square, the new shop will be part of an urban revitalization project, Vacant to Vibrant, launched by the nonprofit SF New Deal (SFND) and the San Francisco Office of Economic and Workforce Development (OEWD). V2V is a component of Mayor Daniel Lurie’s Heart of the City initiative, which so far has attracted more than $50 million in private sector investments. To encourage independent startups, SFND and OEWD award grants, offer technical support with permitting and red tape, and provide generous leasing arrangements worked out with property owners and managers. “To continue accelerating downtown’s comeback, we are prioritizing safe and clean streets, supporting small businesses, drawing new universities to San Francisco, and activating our public spaces with new parks and entertainment zones,” Mayor Lurie said

Walmart recently published its first catalog of home furniture and decor as a way to build demand ahead of the holiday season in a category that will be crucial in winning over more high-income shoppers. The catalog, published in August for the fall season, shows off products such as sofas, tables, appliances, rugs, pillows and blankets in the context of bedrooms, bathrooms and kitchens. The pages point readers to Walmart’s website, where they can shop for the pictured items through text and QR codes. It’s indicative of how Walmart is experimenting with new ways to convey its home business moving forward after its merchants have worked to broaden its assortment. The publication is a symbol both of the lasting utility of print catalogs as a marketing tool and of Walmart wanting to redefine itself as a retailer for both low- and high-income shoppers that delivers high-quality yet affordable products.

All 195 stores will close for the day, giving 14,000 employees a paid day to spend outdoors and continuing a movement that has inspired millions to rethink the start of the holiday season. In 2015, a simple question was asked at REI Co-op that would later spark a movement: What if we closed on Black Friday? Susan Viscon, now the co-op's Chief New Ventures and Impact Officer, was part of that conversation. “When we first decided to close our doors on Black Friday, it was a leap,” she said. “It meant missing one of the biggest sales days of the year so our employees could be outdoors with their families and friends. But that was the point. Choosing time outside was an act of care that reflected our values and who we are as a co-op.” What began as a single idea has become a legacy at the co-op. In 2022, REI made Opt Outside permanent, ensuring every employee continues to receive a paid day off to spend time outside.

A book chronicling the 250-year history of the U.S. postal system is now available for purchase. “Delivering for America: How the United States Postal Service Built a Nation” was written by James H. Bruns, a former director of the National Postal Museum. The book explores the integral role of USPS in American history, from its role in early colonial days to becoming a critical communication lifeline for our service members serving abroad, to future-facing innovations such as automated sorting machines and electric vehicles. The Postal Service was founded on July 26, 1775. As the nation grew bigger, the mail made it smaller, offering a way for people from Colonial-era cities in the Northeast to reach the limits of a frontier that was racing westward from the Appalachian Mountains to the Mississippi River, to the Golden Gate of California, up to the gold fields of Alaska, and across to the tropical shores of Hawaii. As the nation moved — from colony to country, from horses to rail, from air to space — the Postal Service has found ways to use every cutting-edge advance to deliver to Americans the words that help them understand themselves, each other, and their place in the world.

The USPS will not be implementing zone pricing for Marketing Mail and Outside County Periodicals in January. The USPS has released guidance regarding what they are likely to propose for the July 2026 round of rate hikes. Continued mill closings are leading to higher prices in the paper market. And the trucking industry is bracing for the potential impacts of the recent federal ruling limiting the eligibility of foreign nationals to obtain commercial driver licenses.

Starbucks says it will continue its focus on improving the customer experience as part of its multi-year turnaround plan. In July, the company rolled out its new Green Apron Service program as a part of CEO Brian Niccol’s “Back to Starbucks” turnaround plan. This week, Niccol said that customers have already noticed a shift in the cafes’ atmosphere in the few months since the investment, particularly the welcoming staff and personalized interactions, such as the return of Sharpie-written names on cups. During its 2025 fourth-quarter earnings report on Wednesday, the coffee chain’s global same-store sales increased by 1%, mostly lifted by international markets like Canada and China. Starbucks’s same-store sales in the U.S. were flat. However, the company said new fall items and various customer service improvements helped boost sales in September. “Our intent is to become the world’s best customer service company,” Niccol said on the conference call. “To do this, we’ll double down on Green Apron’s service by empowering our leaders in and above the coffee house.”

Amazon — a company that made more than $35 billion in profit in the first half of 2025 and is on track to spend more than $120 billion on AI this year — is laying off thousands of people, citing its desire to slim down and “operate like the world’s largest startup.” The overall message from Amazon reflected a familiar impulse in Corporate America to reduce headcount in the face of rising prices, an unpredictable trade war and a potential (though still largely speculative) artificial-intelligence revolution. Amazon isn’t alone: UPS on Tuesday announced it had cut some 48,000 workers this year; Target eliminated 1,800 corporate jobs last week “to be stronger, faster and better positioned” for the future, its new CEO said; and other spectacularly profitable tech players like Microsoft and Meta have also shed staff by the thousands recently. But the impulse, which tends to please Wall Street in the short term, also amounts to a giant gamble on a technology that has yet to prove it can deliver the efficiencies its backers have long promised.

The companies are expecting a strong finish to the year after delays in purchasing weighed on company revenues. Hasbro is also leveraging its U.S. operations and moving away from China. Toy makers Hasbro and Mattel faced challenges from delays in retail orders during the third quarter, but are starting to see early signs of a bounce back for the holiday season. Orders have “accelerated significantly” since the beginning of the month, Mattel CEO Ynon Kreiz said in an earnings call Oct. 21. Prior to that, delays in ordering patterns weighed on the company’s Q3 sales, which were $1.7 billion, down 6% from last year. Meanwhile, Hasbro has seen sales momentum build over “probably the last seven to eight weeks,” CEO Chris Cocks said in a separate earnings call. Excluding growth from its Wizards of the Coast brand and digital gaming, Hasbro’s consumer products revenue declined 7% YoY and operating profit fell 32%.

Barnes & Noble is pleased to announce the 14 finalists for their 2025 Book of the Year. The program, now in its seventh year, asks B&N booksellers across the country to nominate titles throughout the year they find truly outstanding and in which they have felt the most pride in recommending to readers. This year, the list features five novels, five nonfiction books, and four books for children and young adults. The Barnes & Noble Book of the Year is voted on by all booksellers and announced on November 13th. Sunrise on the Reaping  by Suzanne Collins (Scholastic, Inc.) King of Ashes  by S. A. Cosby (Flatiron Books) Growing Home by Beth Ferry (Simon & Schuster Books For Young Readers) Katabasis by R. F. Kuang (HarperCollins) This Way Up: When Maps Go Wrong (And Why It Matters) by Map Men (Hanover Square Press) I Am Rebel  by Ross Montgomery (Candlewick Press) Puzzle Mania!  by The New York Times Games (Authors Equity) Good Things by Samin Nosrat (Random House Publishing Group) There Are No Silly Questions by Mike Rampton (Nosy Crow) The Let Them Theory by Mel Robbins, Sawyer Robbins (Hay House Inc.) Mother Mary Comes to Me by Arundhati Roy (Scribner) Buckeye by Patrick Ryan (Random House Publishing Group) Mona's Eyes by Thomas Schlesser (Europa Editions, Incorporated) The Artist and the Feast by Lucy Steeds (Union Square & Co.)

Amazon is reducing its corporate workforce by about 14,000 roles, the company announced Tuesday in an internal note to employees from Amazon Senior Vice President of People Experience and Technology Beth Galetti. The company will notify impacted teams and individuals Tuesday, but did not provide details about the types of positions impacted. Amazon’s latest round of layoffs builds on CEO Andy Jassy’s remarks to employees in June that the company will need fewer people doing some existing jobs as generative AI continues to advance.  Galetti told employees on Tuesday that the workforce cuts are intended to reduce bureaucracy, remove corporate layers and shift resources as the company works to stay “nimble.” “Some may ask why we’re reducing roles when the company is performing well,” Galetti said in her note to employees. “This generation of AI is the most transformative technology we’ve seen since the Internet, and it’s enabling companies to innovate much faster than ever before (in existing market segments and altogether new ones).”

The overwhelming majority of luxury goods sales are taking place in stores. New data from Euromonitor International reveals that in 2025, physical luxury stores accounted for 81% of personal luxury goods sales, with 52% of high-income shoppers preferring to shop in-store for fashion – up from 36% in 2023. The report found the global luxury market is valued at $1.5 trillion in 2025, and that the category "remains resilient" despite continued macroeconomic challenges “Amidst market uncertainty, the industry is undergoing a profound transformation, shifting from product-centric models to experience-driven engagement,” said Fflur Roberts, global insight manager for luxury goods at Euromonitor International. “Wellness, lifestyle and emotional resonance are emerging as new markers of status, reshaping how brands connect with consumers.”

National Retail Federation and Happy Returns data shows retailers expect consumers to return 15.8% of the merchandise they purchase in 2025. The rate that consumers return merchandise to retailers in 2025 will decrease compared to 2024, as will the total dollar value of returned products, according to a report from the National Retail Federation. Data from the NRF and Happy Returns indicates retailers expect consumers to return 15.8% of their purchases in 2025. That’s lower than 2024’s 16.9% returns rate. NRF anticipates consumers returning $849.9 billion in merchandise throughout 2025. In 2024, returns totaled $890 billion, according to the NRF. Also in 2024, U.S. ecommerce sales totaled about $1.19 trillion, according to previous Digital Commerce 360 reporting. Total retail sales (online and offline) reached about $5.25 trillion.

Amazon’s robotic automation efforts may wind up in the company cutting its human U.S. workforce roughly in half. An internal corporate memo initially obtained by the New York Times indicates Amazon thinks the increasing usage of robots could enable to it replace more than 500,000 U.S. human employees and avoid having to bring on another 160,000 workers by 2027, according to the New York Daily News. The memo also reportedly states Amazon believes referring to its robots as “cobots” (short for “collaborative robots”) may make transitioning to more robotic operations more publicly acceptable. The compny employs roughly 1.2 million workers in the U.S. The memo reportedly says Amazon’s ultimate goal is automating 75% of its corporate operations using robots. However, Amazon strongly disputed the notion that it seeks any widescale reduction in human employees by using robots in an official statement to the New York Daily News.

Free online returns — once a standard perk of e-commerce — are becoming the latest casualty of President Donald Trump’s tariffs. After years of footing the bill for free returns, more retailers are raising the bar for customers who want to ship back unwanted goods. Some brands are even eliminating the perk altogether as they try to mitigate the steep costs of tariffs. In the U.S., the number of retailers requiring a return fee has jumped from 66% to 72% this year, according to a new report from the National Retail Federation and Happy Returns. Around 33% of merchants surveyed said they began charging or increasing fees for returns due to “economic uncertainty and risk of tariffs,” per the report.

The retailer has also opted to shift production origins and consolidate buying to lower the cost of goods. Costco is changing its product assortment “where appropriate” to mitigate the impact of tariffs, executive vice president and CFO Gary Millerchip told analysts during a Q4 earnings call. For instance, the retailer is leaning into its private label Kirkland Signature products and ramping up domestically sourced items, such as health and beauty, live goods, tires and mattresses. “We believe our expertise in buying and the flexibility afforded by our limited SKU can give us greater agility to navigate the current environment and minimize the impact of tariffs,” Millerchip said. Kirkland Signature products, in particular, continue to help the retailer deliver alternatives to some tariff-impacted goods, Millerchip said. In Q4, Costco launched more than 30 new Kirkland Signature items, such as grass-fed beef sticks, organic extra-firm tofu, apparel items and the “combo calzone,” which is the retailer’s latest addition to the food court menu.

MIDLAND’s booth #2345 is a “must” on your list of companies to see at PRINTING United Expo 2025. Corporate End Users, Brand Owners, Sign, Display & Point of Purchase printers will see MIDLAND’s Fusion Board, a new pulp-based recyclable FSC® certified rigid board that can replace Foamed PVC, Styrene and other plastic based non-recyclable substrates. MIDLAND’s new high bright Digital Edge Uncoated for HP Indigo B2+ Press Technology is the highest quality uncoated grade on the market providing stellar ink adhesion at a value-added price point.  The new Digital Edge 24pt SBS for HP Indigo is treated for the HP Indigo platform, providing uncompromising ink adhesion on the most demanding jobs.  Visitors to MIDLAND’s booth can find printed samples of our Recycled Environmental Polyester Synthetic Paper, the first 100% Recycled (PCR, post-consumer resin) synthetic paper engineered for HP Indigo and Dry Toner press technology.  MIDLAND, is widely known as the leading paper distributor to the High Speed Inkjet market.  Come see us to discuss our compelling new High Speed Inkjet paper line with unmatched breadth and depth of products, engineered for all production inkjet OEM press technologies - including but not limited to Canon, Ricoh, HP, Screen, Fuji, Kyocera, Xerox, Kodak and more.

Amazon recently said it is investing over $1 billion in additional pay and benefits for fulfillment and transportation employees. Those employees who have been with Amazon for three years or more have, on average, seen their pay increase by 35%, per the company. Amazon said regular full- and part-time employees earn an average of $23 per hour with benefits, including health care and education programs. “We find that our seasonal roles are really popular — often filling up within minutes of being posted — because they meet different needs for so many different people,” Sandy Gordon, vice president of global operations at Amazon, said in a statement. “For some, it’s a few months of extra income to support their families during the holidays. For others, it’s the first step in building a new career path.” Amazon’s robust hiring initiatives are outpacing much of the retail industry. Target, for instance, has in recent years hired about 100,000 seasonal employees, but this year did not suggest a specific number it planned to bring on. Kohl’s likewise did not release a specific number but said it would hire seasonal workers.

Retail executives are concerned about supply chain shocks, inventory management and frontline worker morale ahead of the holiday shopping season. Seven in 10 (70%) of U.S. retail executives are worried that potential supply chain shocks could impact their ability to deliver against their holiday trading plan, according to Accenture’s U.S. Retail Executive Survey. All executive respondents were U.S. based and worked at VP level or above for retail companies with annual turnover more than $500 million. The same number (70%) of executives are worried about delivering online orders on time. And almost 64% are worried they won’t have enough stock this holiday season.

The American Forest & Paper Association (AF&PA) released the September 2025 Printing-Writing Monthly report. According to the report, total printing-writing paper shipments decreased 9% in September compared to September 2024. Total printing-writing paper inventory levels decreased 6% when compared to August 2025. Total year-to-date (YTD) printing-writing paper shipments decreased by 6.8%. Among the three major printing-writing paper categories — uncoated free sheet (UFS), coated free sheet (CFS), and mechanical (MECH) papers — performance was mixed: with UFS shipments declining 9% YTD, CFS declining 3%, and Mechanical (MECH) papers increasing 2%, albeit from a relatively small base volume.

In under two months, discount retailer Ross Stores has opened 40 new stores.  The company launched 36 Ross Dress for Less and four DD’s Discounts stores in 17 states in September and October. The openings complete the retailer’s growth plans for fiscal 2025, adding a total of 90 stores in the time period, according to a company press release. The brick-and-mortar expansion brought additional Ross Dress for Less locations to the Midwest and Northeast, with new stores in Michigan, New Jersey and New York, according to Richard Lietz, executive vice president of property development. DD’s expanded its footprint in the company’s core markets of California and Texas.  In its latest quarter, total sales increased 5% year over year to $5.5 billion, while comparable store sales increased 2%. Net income dropped 3.6% in Q2 to nearly $508 million.

Consumers plan to spend $890.49 per person on average this year on holiday gifts, food, decorations and other seasonal items. That’s according to the National Retail Federation’s annual consumer survey conducted by Prosper Insights & Analytics. The amount is the second-highest in the survey’s 23-year history and is 1.3% less than last year’s record of $901.99. The increase comes as 85% of consumers are expecting higher prices because of tariffs.

Ahead of an expected global conversion to more advanced barcodes in the next couple years, Amazon is collaborating with additional packaging partners to highlight the benefits of serialization. Wisconsin-based Menasha Packaging announced its partnership on anti-counterfeiting program Amazon Transparency in September, and company leaders shared more at Pack Expo in Las Vegas. Amazon Transparency dates back to 2017. For participating single products or multipacks, Amazon assigns unique 2D alphanumeric codes to each unit sold as a way to combat counterfeits. Other benefits for sellers may include getting a higher listing on Amazon, bumping down unauthenticated products. This can be especially useful to emerging brands working to build credibility, Menasha noted.

Nike is renaming its world headquarters in Beaverton, Ore. in honor of its co-founder and first employee Phil Knight. Now known as the Philip H. Knight Campus (PHK), the company said Tuesday that the renamed 400-acre property will serve as a tribute to Knight’s ongoing legacy, as well as a permanent reminder of the founder’s mentality that Nike employees are encouraged to bring to work every day. Beyond a dedication, the new name “represents a living expression of Nike’s roots and a powerful reflection of Knight’s enduring spirit: restless, bold and forever believing in what’s possible,” the Swoosh said in a statement. The first stage of the campus, dedicated in October 1990, united Nike employees – who previously had been scattered across a couple dozen buildings throughout Portland, Oregon – into six buildings that took the names of elite athletes, including Joan Benoit Samuelson, Michael Jordan, John McEnroe, Steve Prefontaine and Mike Schmidt. Nike’s explosive growth in the 1990s, and the hiring spike that ensued, prompted an expansion that roughly doubled the size of the campus, with new buildings named after Nike athletes such as Ken Griffey Jr., Mia Hamm, Jerry Rice and Pete Sampras.

July was a rough month for trade publishers that report their sales to the AAP’s StatShot program. Sales of adult trade titles dropped 13.6% in July compared to a year…

The PepsiCo brand embraces transparency with no artificial ingredients, new colors, and storytelling that starts with the humble farm-grown potato. PepsiCo announced the most significant brand redesign to Lay's potato chips in the brand's history, preparing it for its “next chapter.” Messaging focuses on “honoring” its farm-grown potatoes, natural ingredients, and the consumer appeal that made it the world’s top potato chip brand. Funny thing about that appeal, though: PepsiCo says 42% of “people who enjoy Lay’s don’t realize they’re made with real, farm-grown potatoes.” After refocusing on its roots, the company went to the branding mountaintop and came up with two underlying pillars that led to the visual cues now rolling out:

A growing consumer income divide is on Corie Barry’s mind, the executive told an audience at the Fortune Most Powerful Women summit. There’s a dispersion between higher and lower income shoppers in the U.S., one that Best Buy CEO Corie Barry called out during a Tuesday panel at the Fortune Most Powerful Women summit in Washington, D.C. “That is probably what keeps me up at night most,” Barry told the audience. “That reliance on the high-income consumer, while it makes it feel like there is resiliency in the overall market, that’s an issue because your low-income consumers are really struggling.” While consumer resilience remains a complex topic, retailers are also trying to remain resilient in the face of ever-evolving tariff policies — an obstacle particularly impactful to electronics retailers such as Best Buy.

Smurfit Westrock has been included on TIME Magazine’s World’s Best Companies 2025 list for the second year running. The company’s inclusion on the prestigious listing is based on strong scores across employee satisfaction, revenue growth and all three dimensions of ESG. Climbing over 400 places from last year’s list, Smurfit Westrock believes the achievement reflects its industry leadership and deep-rooted commitment to sustainability and its people. Highlights from the company’s latest Sustainability Report include the creation of a fully recyclable bed for the Paris Olympics and $2 billion of Green Bonds issued. “This recognition from TIME is testament to our performance-led culture and the talent and skill of our people. I am immensely proud of what we have achieved so far. As one of the world’s leading providers of sustainable packaging, we are committed to doing the right thing by all our stakeholders,” said Tony Smurfit, President and CEO of Smurfit Westrock.

The federal government shutdown that started Oct. 1 is just the latest in a host of challenges, along with tariffs, inflation and signs of economic weakness, that are bedeviling businesses as 2025 winds down. This makes smaller retailers — which lack the financial buffer most big chains have — especially vulnerable as the holidays approach. “Everyone loves shouting about shopping small or local, especially during the holiday season, but this year, small businesses are heading into their busiest period with a level of uncertainty they haven’t faced before,” said Jacob Bennett, co-founder and CEO of Crux Analytics, which works with small businesses and their banks. Summer ended sluggishly for the sector, according to the Fiserv Small Business Index for September, which leverages transaction data from more than 2 million U.S. small businesses across the country: Adjusted for inflation, retail sales dropped 1.4% year over year. Foot traffic is solid, but average basket size is down, according to Mike Spriggs, head of consumer insights at Fiserv. “That tells us the American consumer is still engaged — just price-aware and promotion-sensitive,” Spriggs said by email. Then there is the shutdown, which disrupted the loan program at the Small Business Administration — both access to new loans and management of existing ones. Among other consequences, this could disrupt inventory management, which has already been roiled by tariffs.

An unexpected vinyl records revival is having a dramatic impact on the music industry. In 2020, vinyl LP record albums outsold CDs for the first time since the 1980s. LP sales reached 43.6 million units in 2024, driven largely by Gen Z’s interest in analog experiences, aesthetic appeal and artist support. With no end to the trend currently in sight, vinyl music sales are projected to grow through at least 2035. The question is, why? Why are vinyl records coming back and why now? Research from the Vinyl Alliance points to four key reasons for the growth in sales of LP record albums. A. Tactile and Visual Appeal B. Superior Sound Quality C. Collectability and Exclusivity D. Support for Artists The vinyl resurgence has created a growing need for custom vinyl packaging.

Adobe released its online shopping forecast for the 2025 holiday season, covering the period from Nov. 1 to Dec. 31, 2025. Based on Adobe Analytics data, the analysis provides the most comprehensive view into U.S. e-commerce by analyzing direct transactions online, covering over 1 trillion visits to U.S. retail sites, 100 million SKUs and 18 product categories. Adobe Analytics is part of Adobe Experience Cloud, relied upon by the majority of the top 100 internet retailers in the U.S.* to deliver, measure, and personalize shopping experiences online. 2025 holiday season to surpass $250 billion online Adobe expects U.S. online sales to hit $253.4 billion this holiday season (Nov. 1 to Dec. 31, 2025), which represents 5.3% growth year-over-year (YoY). A record 10 days will see consumers spend over $5 billion in a single day (up from 7 days last year). Cyber Week (the 5-day period including Thanksgiving, Black Friday and Cyber Monday) is expected to drive 17.2% of overall spend this season, at $43.7 billion (up 6.3% YoY).

Barnes & Noble is continuing its post-pandemic success as it continues to attract store visits while planning to grow its footprint. From January to August of this year, the bookstore giant saw visits increase notably compared to the year prior, according to a recent report from retailer foot traffic data firm Placer.ai. Year-over-year increases were the highest in January (15.5%), May (10.2%), April (9.8%) and March (9.4%). With the exception of February, visits per location also increased year over year each month. Placer.ai highlighted the fact that Barnes & Noble is not only planning to open new stores this year, but it has also made key acquisitions of smaller, independent bookstore chains. Barnes & Noble first acquired Colorado chain Tattered Cover in 2023, and acquired California-based Books Inc. just last month. Location analytics reveal meaningful differences in customer behavior at Barnes & Noble and Books Inc. At a Barnes & Noble in Redwood City, Calif., 65.1% of visitors stayed more than 15 minutes, compared to 57.2% at a Books Inc. just 5.5 miles away in Palo Alto. Placer.ai says that longer visits reflect the success of Barnes & Noble’s experiential approach – stores designed not just for quick purchases, but for browsing, discovery and lingering.

Pixelle announced it has reached an agreement to sell its Chillicothe mill to U.S. Paper Mill, LLC, an affiliate of U.S. Medical Glove Company (“USMGC”). The buyer has committed to continuing Chillicothe’s legacy of industrial manufacturing and adding significant jobs in the local community. Pixelle is continuing to provide impacted employees with a range of support resources, including career transition services, job placement assistance, and ongoing access to Pixelle’s Employee Assistance Program to help navigate any career transitions. Additionally, Pixelle is allocating the entire $5.5 million in net proceeds from the transaction to an account established for the benefit of local unions and impacted employees.

Fox Entertainment Studios and HarperCollins's new Avon A imprint have announced a two-way development deal that will allow Fox to adapt titles from the YA-adult crossover imprint for the screen, while giving Avon A access to Fox original stories. The announcement marks the first publishing-entertainment partnership of its kind for Fox and HarperCollins, both of which are controlled by Murdoch family–owned media conglomerates.

Today, we’re announcing a new $100 million USD commitment over the next four years to expand our partnership with GiveDirectly and help empower an additional 185,000 people living in extreme poverty. We’re also funding new research, and pilot variants, to further understand how we can maximize the impact of each dollar. We wanted to take the opportunity to share how we got here, what we’ve learned so far, and our approach for this next chapter. A little bit of context: since starting Canva, we’ve been guided by a ‘simple’ yet ambitious Two-Step Plan. Step One is to build one of the world’s most valuable companies. Step Two is to do the most good we can. With more than 30% of Canva’s value (shares) committed to doing good in the world, this vision has shaped everything we do, from the products we create to the kind of company we’ve strived to be.

The holidays bring higher foot traffic, longer hours, and more pressure on already strained frontline teams. But despite being the public face of retail brands, frontline employees are often the last to hear about critical updates, receive recognition, or get even basic communications from leadership.  This disconnect isn’t just an annoyance, but a strategic vulnerability for retail brands. I just went into a store and had the owner apologize for the slow service and add, “As I’m sure you know, we just can’t get help.” With turnover still stubbornly high and seasonal hiring well underway, companies need to reevaluate how they engage, motivate, and retain their frontline teams. Employee turnover in retail settings remains a costly and disruptive challenge. According to the U.S. Bureau of Labor Statistics, the retail sector saw a 60.9% turnover rate in 2024, among the highest of any industry. This turnover has two major impacts. First, it requires constant onboarding and training of new staff, which reduces operational efficiency. Second, it erodes morale among long-term employees, making retention of this talent even more challenging. Even the owner of that store I mentioned looked ready to quit and go home!

1-800-Flowers named Melanie Babcock its first chief marketing and growth officer, continuing the gifting company’s daunting transformation under new chief executive Adolfo Villagomez. Babcock will lead marketing, brand positioning, customer acquisition and retention, and growth initiatives, reporting to Villagomez, the struggling company’s new CEO -- and a former CMO of Home Depot. Beyond its flagship flowers business, the Jericho, N.Y.-based company owns Harry & David, Shari’s Berries and Moose Munch Popcorn. Earlier this month, 1-800-Flowers reported an annual loss of $200 million, with revenue down 8% to $1.69 billion.

The better a brand meets consumers’ expectations, the more loyal they will be. That’s according to the 17th annual Brand Key Loyalty Leaders List, an identification of the top 100 brands according to their ability to create customer loyalty.  Amazon topped this years’ ranking, with digital innovation, entertainment platforms and long-standing heritage brands among 2025’s leaders. Rounding out the top five were google, Microsoft, Apple and Coca-Cola. 2025 Loyalty Leaders — Top 25 1. Amazon (Online Retail) 2. Google (Search) 3. Microsoft (Tech) 4. Apple (Smartphones) 5. Coca-Cola (Beverages) 6. Samsung (Smartphones) 7. Paramount+ (Video Streaming) 8. ChatGPT (AI) 9. TikTok (Social Networking) 10. Levi Strauss (Apparel Retailers) 11. Discover (Credit Cards) 12. McDonald’s (Fast Food) 13. Netflix (Video Streaming) 14. PayPal (Online Payments) 15. Dunkin’ (Coffee) 16. Disney+ (Video Streaming) 17. Hyundai (Automotive) 18. Walmart.com (Online Retail) 19. Toyota (Automotive) 20. Domino’s (Pizza) 21. Trader Joe’s (natural foods) 22. Nike (athletic footwear) 23. The Home Depot (retail home improvement) 24. American Express 9credit cards) 25. Jeep (automotive)

Retailers and restaurants alike made headlines in September with store expansions and new formats.  Here are the major stories as reported by Chain Store Age, starting with the most recent. Costco Q4 tops Street, to open 35 new warehouses; holiday mix to look ‘different’ As it continues its strong financial performance, the wholesale club chain opened 27 new warehouses, including three relocations, during its recently completed fiscal year. Jack & Jones to make U.S. debut at five shopping centers — here's where The Denmark-based apparel retailer, which operates more than 4,000 stores worldwide, will make its U.S. store debut at five Brookfield Properties-owned shopping centers, starting in November at The Mall in Columbia, Columbia, Md. The move into the U.S. market follows Jack & Jones’ recent expansion in Canada. Toys”R”Us to open 10 U.S. flagships by year-end; locations include… The toy retailer, in partnership with Go! Retail Group, said it is planning to open 10 new flagships and 20 seasonal holiday shops in the U.S. by year's end. Target opening seven stores in October — here are the locations The discounter will open seven stores in October, with six of the locations topping Target’s 125,000-sq.-ft. average as it continues to lean into its larger footprint. The openings are part of the 20 new locations that Target plans to open this year. Primark marks 10 years in U.S. with new leases, planned entry in new state The global value fashion retailer, which opened its first U.S. store in Boston in 2015, said it is dedicated to U.S. growth. It has 33 stores across 13 U.S. states.

Walmart Inc. continues expanding its infrastructure to support timely delivery of online orders. The discount giant plans to open a new fulfillment center in Kings Mountain, N.C. Walmart expects the estimated $300 million investment to create more than 300 new jobs in Gaston County, N.C.  The 1.2 million–square-foot facility is slated to open in 2027 and will ship large items such as patio furniture and lawnmowers directly to customers as soon as next-day. “As our e-commerce business continues to grow, this new fulfillment center will play a critical role in helping us serve customers faster,” said Karisa Sprague, senior vice president, supply chain, Walmart U.S.

Finance leaders are remaining cautious about the economy with 2026 around the corner. Deloitte’s latest CFO Signals survey, which captures insights from finance chiefs in North America and around the globe, revealed that the overall level of confidence in current and future business conditions edged up in the third quarter of 2025, coming in at 5.7. The previous quarter, the score stood at 5.4, and one year ago, it was at 5.  Despite the slight increase, CFOs appear to be on the fence about the current status of the North American economy. Only 20% of the respondents think the region’s present economy is “very good” or “good.” Only 8% think it's “very bad” or “bad,” while the rest are neutral. CFOs remained risk averse in the third quarter, according to Deloitte’s survey. Only 36% of respondents said they think now is a good time to be taking on greater risk. This figure is just slightly above the reading last quarter, and on par with the two-year average of 39%.

Fast-growing grocery chain Sprouts Farmers Market has its sights set on opening stores from coast to coast, which would more than triple its location count. The Phoenix-based retailer surpassed 450 stores in 24 states this year and hopes to eventually reach 1,400 stores throughout the U.S, its CEO Jack Sinclair said Monday during a presentation at the Groceryshop conference in Las Vegas. Sinclair did not share how long it could take to reach that potential scale. Over the past few months, Sprouts opened new stores in Utah, Texas, Tennessee and Maryland, among others. It plans to open at least 35 new stores by the end of this year. The retailer is growing financially, as well, with an 18% increase in net sales to about $4.5 billion in the first half of the year, according to financial statements. Its net income grew from just over $209 million in the first half of 2024 to almost $314 million a year later.

MIDLAND is once again proud to participate in PRINTING United Expo 2025 event in Orlando FL.  Conveying a commitment to the Graphic Arts community, MIDLAND will unveil compelling new products which are innovative, sustainable, and fulfill unmet needs in the market.  Corporate End Users, Brand Owners, Sign, Display & Point of Purchase printers will see MIDLAND’s Fusion Board, a new pulp-based recyclable FSC® certified rigid board that can replace Foamed PVC, Styrene and other plastic based non-recyclable substrates. MIDLAND’s new high bright Digital Edge Uncoated for HP Indigo B2+ Press Technology is the highest quality uncoated grade on the market providing stellar ink adhesion at a value-added price point. MIDLAND’s booth #2345 is a “must” on your list of companies to see at PRINTING United Expo 2025. Stop by our booth and learn how these new products will give you a competitive advantage and boost your bottom line.

Canadians got a big surprise late Thursday afternoon, when the union representing Canada's postal workers suddenly called for a nationwide strike.  The move came hours after the federal government announced major reforms to Canada Post, instructing the Crown corporation to end home delivery and close some rural mail outlets.  Canada Post lost $448 million before tax in the first half of 2025, following a loss before tax of $30 million in the first half of 2024. Why did this happen? The union representing 55,000 postal workers says it was caught off-guard by the government's changes and argued Canada Post and the government are creating the conditions that drive down demand for its letter and parcel services. Canada Post workers do not currently have a collective agreement. They've been in contract talks for almost two years over issues like wages and part-time workers, while the postal service keeps incurring significant financial losses. Earlier this month, the union rejected the government's offer of a 13 per cent pay increase, saying it fell short of the union's demand for 19 per cent. While CUPW said it was willing to work with Canada Post to allow weekend delivery and the addition of part-time workers, it said the corporation walked away from the negotiating table. What happens to my mail now? Canada Post said in a statement that no mail or parcels will be processed or delivered during the strike, and service guarantees for items already in the mail are suspended.  "No new items will be accepted until the national disruption is over," it wrote.

Target is debuting new experiences centered on toys during the holiday season. For the first time, the big-box retailer is hosting free, in-store toy demonstrations at all stores every weekend from Nov. 8 through Dec. 21, according to a company press release. The retailer will also debut a kids catalog next month to highlight top gifts for various ages and interests. Shoppers will be able to scan a QR code within the catalog to simplify the creation of wish lists. Both elements are a means for Target to highlight its toy offerings, as the company centers on affordable options for families. The company is offering thousands of toys under the $20 mark, many of which are new or exclusive products, per the company.

Secondhand shopping has become commonplace for Americans as inflation and tariffs have increased the price of goods and the stigma around it has faded. The overwhelming majority (93%) of Americans bought a secondhand item in the past year, while over half (54%) have sold a secondhand item, revealed mobile marketplace OfferUp’s "2025 Recommerce Report." The U.S. re-commerce market is projected to grow 34% by 2030, reaching a valuation of $306.5 billion, accounting for 8% of total retail spending, the report said. In other findings, while apparel often dominates the resale conversation, it represents only 25% of the resale market, a small fraction of the $200 billion-plus multi-category U.S. recommerce economy. A majority (70%) of Americans say the stigma around secondhand shopping has lessened over the past year. OfferUp says the shift has been driven by a growing focus on sustainability and reducing waste (56%), the popularity of sharing secondhand finds with friends and family (53%), and the ease of using apps to browse, buy and sell (49%).

Amazon.com Inc. has agreed to pay $2.5 billion and overhaul its popular Prime membership program after federal regulators accused the company of using deceptive tactics to lock millions of consumers into subscriptions and then making it intentionally difficult to cancel. The Federal Trade Commission (FTC) announced the deal Sept. 25, calling it one of the largest consumer protection settlements in its history. The order requires Amazon to pay a $1 billion civil penalty — the largest ever tied to a violation of an FTC rule — along with $1.5 billion in refunds to an estimated 35 million customers who were charged for unwanted Prime subscriptions or faced obstacles when trying to leave the service. FTC chair Andrew Ferguson described the outcome as “a monumental win for the millions of Americans who are tired of deceptive subscriptions that feel impossible to cancel.” He said Amazon’s enrollment and cancellation flows were designed as “subscription traps,” steering consumers into sign-ups without consent and frustrating efforts to exit.

Heading into the season, shoppers and retailers alike are getting squeezed by tariffs and mounting economic uncertainty. Throughout the first half of the year, retailers have repeatedly said on earnings calls that consumers are acting resilient. This is despite the fact that macroeconomic pressures, such as tariffs, are impacting both shoppers and companies alike.  Some retailers have continued to see sales rise, even in traditionally discretionary categories, while others are struggling to keep up.  But retailers are responding. Target, for one, recently announced an October deals event — joining Walmart, Amazon and others — to entice consumers to shop early. Ahead of the holidays, Target has doubled its merchandising assortment and expanded its same-day delivery capabilities to new markets.  The mass merchant’s vice president of experiential store operations, Michael Scrafford, recently told Retail Dive during a live virtual event that newness and meeting customers where they shop — in stores or online — is key this season.

A recommendation by Postmaster General David Steiner not to raise prices in January 2026 for Market Dominant products, which includes First-Class Mail, was accepted by the governors of the United States Postal Service. The price of a stamp to mail a 1-ounce single-piece First-Class letter will not increase in early 2026. “We continually strive to balance our pricing approach both to meet the revenue needs of the Postal Service and to deliver affordable offerings that reflect market conditions,” Steiner said. “We have therefore decided at this time to forgo a price change for First-Class Mail postage and other Market Dominant services until mid-year 2026.” Matt Jensen, MIDLAND Postal Affairs Manager clarifies that "Market Dominant" mail includes: first class mail, periodicals, marketing mail including catalogs, and package services. Additional clarification on included mail: Tabbed catalogs/direct mail under three ounces typically mail as a Marketing Mail letter Untabbed catalogs/direct mail under one pound typically mail as a Marketing Mail flat Heavier pieces over one pound typically mail as Package Services

Check out the latest report from J.Schmid and CohereOne. The data is in, and Labor Day weekend signaled a strong start to the fall season. The weekend drove strong engagement, with apparel and outdoor brands leading growth. Home retailers also saw strong performance. Read the full report here. https://jschmid.com/marketing-kpis-labor-day-weekend-2025-trends/

Private equity firm Atlas Holdings is acquiring The ODP Corp., parent of Office Depot, in an all-cash deal valued at approximately $1 billion. The agreement underscores ODP’s ongoing pivot from retail office supplies toward its growing business-to-business (B2B) ecommerce and distribution operations. Atlas will pay $28 per share for ODP’s 30.08 million outstanding shares. The companies expect to close the transaction by year’s end. That deal comes as ODP’s market value has shrunk from more than $5 billion a decade ago, reflecting declining consumer demand for paper, printers, and related supplies.

At Accelerate, Amazon’s annual conference for third-party sellers in Seattle, the e-commerce giant’s top brass pitched independent merchants on how artificial intelligence will transform selling on its marketplace. Thousands of sellers filled the convention hall for product demos, policy changes and, in a rare appearance, a keynote fireside chat with CEO Andy Jassy. Jassy, who succeeded founder Jeff Bezos as CEO in 2021, reflected on Amazon’s 25-year partnership with independent sellers, saying that the decision to open the marketplace “was quite an animated debate inside of Amazon” at the time. Ultimately, broader selection and lower prices outweighed internal resistance, he said. Today, more than 60% of units sold on Amazon come from independent sellers, a group Jassy described as “our very top customers.” In recent years, it has become more common for Amazon leadership to frame sellers as customers, Jeff Cohen, Amazon Ads’s former principal evangelist, recently told Modern Retail. “In the early days, Jeff Bezos always saw the shopper as the primary customer, but there’s been a shift to recognize brands and sellers as customers, too,” he said. That shift is reflected in how Jassy has tried to run Amazon as “the world’s largest startup” — cutting bureaucracy, pushing for faster decision-making and leaning on technology to solve inefficiencies. But Amazon’s track record shows how difficult that shift can be. Fee hikes, sudden policy changes and complex inventory rules have repeatedly sparked backlash, with merchants saying they feel squeezed by costs and stripped of control. Some sellers have become less loyal to Amazon, branching into platforms like TikTok Shop, Walmart and Shopify.

A mixed-use retail destination is on its way to the site of the former Motorola headquarters outside of Chicago. Full-service real estate firm UrbanStreet Group has announced the groundbreaking of the Veridian master-planned community’s retail district, a 30-acre "urban-inspired" destination that will bring new shopping, dining and entertainment experiences to Schaumburg, Ill., a northwestern suburb of the Windy City. The first phase of the retail district at Veridian will deliver 100,000 sq. ft. of retail and restaurants, anchored by a 26,000-sq.-ft. The Fresh Market grocery store, along with 321 modern apartments. At full build-out, UrbanStreet says the district will include more than 200,000 sq. ft, of retail and restaurant space and over 600 residential units, adding to the 225-acre site already home to TopGolf.

The Association of American Publishers (AAP) released its StatShot report for June 2025 reflecting reported revenue for Trade (Consumer Books), Religious Presses, Higher Education Course Materials, and Professional Publishing. Total revenues across all categories for June 2025 were down 1.3% as compared to June 2024, coming in at $1.1 billion. Year-to-date revenues were down 1.7%, at $6.3 billion for the first six months of the year. Year-to-date Trade revenues were down 2.8% at $4.3 billion for the first six months of the year. Hardback revenues were up 0.7%, coming in at $1.5 billion; Paperbacks were down 8.1%, with $1.5 billion in revenue; Mass Market was down 29.8% to $42.0 million; and Special Bindings were down 1.5%, with $89.9 million in revenue.

Canva is incredibly proud to share that Fast Company has recognized Canva in its 2025 Innovation by Design Awards. We’ve been named a winner in the Large Business category, and a finalist in both the Artificial Intelligence Design and Design Company of the Year categories. These honors are a celebration of our community, our team, and the power of visual communication to move the world forward. Being recognized by Fast Company alongside some of the world’s most forward-thinking brands is a reminder of not only how far we’ve come, but how much possibility still lies ahead.

After years of retooling their businesses for search engines, brand and retail leaders say they’re getting ready for a new frontier: GEO. The term, which means generative engine optimization, refers to optimizing web content to show up in results from AI-driven search platforms, like ChatGPT or Google Gemini. It’s a new way for brands to stand out and reach customers, especially considering that nearly 60% of U.S. consumers have used a generative AI tool for help with online shopping, per an August 2025 survey from Omnisend. If a customer asks an AI engine about buying lip gloss or a T-shirt, the relevant brands want to make sure they show up. But it’s not an easy journey, executives conceded this week in interviews with Modern Retail and during panels at Shoptalk Fall in Chicago. Brands and retailers have spent decades crafting their SEO playbook, figuring out which keywords to include on product pages, blogs and additional web content to show up in Google or Yahoo. Now, with GEO, platforms like ChatGPT and Perplexity are pulling and ranking information — oftentimes, in response to hyper-specific inquiries, rather than one-word or two-word requests. This could also have financial consequences for brands, especially as these agents start enabling checkout.

Concerns about price increases due to tariffs won’t stop consumers from celebrating Halloween this year. Halloween spending is expected to reach a record $13.1 billion this year, according to the National Retail Federation’s annual consumer survey conducted by Prosper Insights & Analytics. The figure is up from $11.6 billion last year and tops the previous $12.2 billion record set in 2023. Per-person spending has reached a record high of $114.45. That's nearly $11 more than last year and up from the previous record of $108.24 in 2023. Most Halloween shoppers (79%) anticipate prices will be higher this year specifically because of tariffs, the survey found. Despite reservations, nearly three-quarters of consumers (73%) plan to celebrate the holiday, in line with last year’s 72%.  Candy continues to be the most popular purchase, with total spending expected to reach $3.9 billion. Across other categories, 71% plan to purchase costumes and spending is expected to reach $4.3 billion.

Domtar joined Cégep de Jonquière and other public and private partners to support the development of the TERRE Center. The TERRE Center will be a CAN$23 million renewable energy research facility in the Saguenay–Lac-Saint-Jean region of Québec. Domtar’s Wood Products business contributed lumber construction materials at the start of the TERRE Center’s construction in August. “At Domtar, we firmly believe that innovation comes through collaboration. Supporting a project like the TERRE Center, which combines knowledge, technology and sustainability, means investing in the future of our industry and our community,” says Michael Plourde, Director of Technical Services and Planning at Domtar. The donation, made alongside Boréal, reaffirms Domtar’s deep roots in the region and its support for high-impact community projects. It also champions the company’s 2030 sustainability strategy objective of reaching $20 million in community investments over five years.

In a world dominated by likes, swipes, and scrolls, it might sound counterintuitive—but young adults are drawn to direct mail and the tangible, personal connection it brings.    Gen Z (those born in the late 90s to early 2010s), the first fully digital-native generation, isn’t just glued to their screens. They’re actively engaging with marketing that shows up offline—especially in the form of tangible, thoughtfully designed mail. Gen Z Is Paying Attention to Print Raised in a digital world, this generation craves authenticity, tangibility, and real-world experiences that stand out from the constant scroll of online content. Gen Z grew up digital, but that also means they’re used to being constantly advertised to—on every platform that they interact with. Digital fatigue is real. For brands seeking to cut through the noise, direct mail is emerging as a go-to tactic for meaningful and memorable engagement with this powerful audience.

Every month, the U.S. Department of Commerce’s Census Bureau releases its first calculation of the previous month’s retail sales. Retail Dive reports on the results for core retail segments, (minus food, auto and fuel), using year-over-year comparisons. With a boost from the back-to-school season and higher prices as tariffs fuel inflation, August retail sales in the segments covered by Retail Dive rose 5.5% year over year, according to numbers released Tuesday by the U.S. Department of Commerce. E-commerce soared over 8%. “Consumer goods prices rose 0.5% in August, and 0.3% when excluding food and energy, suggesting a big part of the gain in sales actually stems from consumers paying higher prices rather than buying more goods last month,” Wells Fargo economists Tim Quinlan and Shannon Grein said in a research note following the government’s report. Broadly, underlying volumes rose by a scant 0.4%, “a marked deterioration from the 1.4% volume increase produced last month,” according to GlobalData research. The e-commerce surge was likely fueled by sales events last month, according to GlobalData Managing Director Neil Saunders. It’s notable because retail sales have been volatile month to month overall, but e-commerce has been up for 11 of the past 12 months, according to Wells Fargo.

Consumer sentiment slumped in September for the second consecutive month, dragged down by worries about job security, price pressures and the outlook for U.S. business, the University of Michigan said Friday, describing survey results. The university’s survey results echo those from the Conference Board and Federal Reserve Bank of New York, highlighting that faster inflation and a cooling job market are undermining consumer confidence. “Economic sentiment declined more than expected in September largely because Americans are fearful of losing their jobs,” Navy Federal Credit Union Chief Economist Heather Long said Friday. “After months of a frozen job market with little hiring outside of healthcare, people now see more industries turning to layoffs.” “The American consumer is feeling the squeeze from tariffs,” Long said, noting that “they are starting to see price increases on everything from food to furniture to auto repair.” Although consumers are still spending, “they are on edge and will be ready to shut their wallets if layoffs pick up this fall and winter,” she said.