Customers rank Costco, In-N-Out Burger as top retail, restaurant brands
Costco Wholesale Corp. and In-N-Out Burger are the retail and restaurant brands whose physical experiences resonate most strongly with customers.
The membership warehouse club giant and burger chain took the top spots in brand strategy and retail design agency ChangeUp's second annual Experience Report, which ranks the top 100 retail and restaurant brands (separately) across eight “dimensions of experience.” These include memorability, return intent, substitutability, novelty, advocacy, unprompted visit desire, relevance and staleness.