Retailers and restaurants alike made headlines in March with store expansion plans and new formats. Here are the major stories as reported by Chain Store Age, starting with the most recent. CVS opens first of nearly 20 pharmacy-only stores planned for 2026 Five Below sales, earnings surge as comps jump 15.4%; to open 150 stores Bob's Discount Furniture targets 500-plus stores by 2035 Dollar Tree Q4 sales up 9%, traffic falls; to open 400 stores Costco tops estimates; eyes 28 new openings, with 30-plus in ‘coming years’  Marco's Pizza eyes 80-plus new stores for 2026

If one clear trend is dominating marketing, it’s personalization. In fact, personalization is now considered essential for any brand that wants to stand out with consumers and successfully nurture customer relationships. A recent study by Salesforce found that 73% of shoppers expect brands to understand their unique needs and expectations.1 The best way to demonstrate this understanding of individuality among consumers is by creating marketing messages that apply to the recipient and are engaging in their presentation. Personalized print took a big stride forward with the advent of variable data printing capabilities. At one time, simply adding the customer’s name to printed materials was impressive. Today, marketers are using much more sophisticated approaches than simple text substitution.

The holidays bring higher foot traffic, longer hours, and more pressure on already strained frontline teams. But despite being the public face of retail brands, frontline employees are often the last to hear about critical updates, receive recognition, or get even basic communications from leadership.  This disconnect isn’t just an annoyance, but a strategic vulnerability for retail brands. I just went into a store and had the owner apologize for the slow service and add, “As I’m sure you know, we just can’t get help.” With turnover still stubbornly high and seasonal hiring well underway, companies need to reevaluate how they engage, motivate, and retain their frontline teams. Employee turnover in retail settings remains a costly and disruptive challenge. According to the U.S. Bureau of Labor Statistics, the retail sector saw a 60.9% turnover rate in 2024, among the highest of any industry. This turnover has two major impacts. First, it requires constant onboarding and training of new staff, which reduces operational efficiency. Second, it erodes morale among long-term employees, making retention of this talent even more challenging. Even the owner of that store I mentioned looked ready to quit and go home!