Mail Service Faster, More Reliable In Fiscal Year 2022

The United States Postal Service reported final service performance data for fiscal year 2022 (Oct. 1, 2021 – Sept. 30, 2022) showing significant year over year improvement across all mail categories. In addition to improved reliability, the new data showed mail and packages moving faster across the postal network with a year over year decrease in the average days to deliver across all categories.

“We’ve made tremendous progress improving our service performance in the past year thanks to investments under our Delivering for America plan and an organization-wide commitment to better serving our customers,” said Louis DeJoy, Postmaster General and CEO. “We are headed in the right direction but there is more work to be done to deliver the reliable service the American people expect and deserve.”

Final FY2022 USPS service performance scores showed:
*First-Class Mail: 91.0 percent of First-Class Mail delivered on time against the USPS service standard, an 8.3 percentage point improvement from FY21 (82.7 percent).
*Marketing Mail: 93.3 percent of Marketing Mail delivered on time against the USPS service standard, a 5.7 percentage point improvement from FY21 (87.6 percent)
*Periodicals: 83.7 percent of Periodicals delivered on time against the USPS service standard, a significant 8.1 percentage point increase over FY21 (75.6 percent).

In FY2022, USPS successfully exceeded its service performance targets for Single-Piece First-Class Mail (2-Day) (FY22 target: 90.25 percent), all categories of Presort First-Class Mail, Marketing Mail (91.84 percent) and Periodicals (82.67 percent).
more at: https://about.usps.com/newsroom/national-releases/2022/1207-mail-service-faster-more-reliable-in-fiscal-year-2022.htm

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