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ChatGPT Leaps To No. 5 Brand In Loyalty

The loyalty landscape is undergoing a shakeup, with Brand Keys’ new annual ranking showing five trends redefining what people expect from their favorite brands.

Amazon, Microsoft, Google, Apple and ChatGPT are the five highest-performing on this year’s list, with Samsung, Coca-Cola, Netflix, TikTok and Walmart rounding out the top 10.

“Consumers are showing a stronger affinity for AI-enabled platforms, digital ecosystems, subscription services, and membership models,” writes Robert Passikoff, founder and president of the brand research consultancy. “What’s notable is that the list isn’t simply dominated by ‘cool’ brands. It reflects high-frequency, high-dependency relationships and brands that play a central role in everyday life.”

ChatGPT Leaps To No. 5 Brand In Loyalty 09/14/2026

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