The state of retail returns
The state of returns in retail
Returns are a critical and increasingly costly aspect of modern retail, with the volume of returns reaching nearly the $1 trillion mark in 2024. Retailers are rethinking return policies to strike a balance between protecting margins and evolving customer expectations.
Returns — and their challenges — are rising. Here’s how retailers are responding.
Nearly 40% of consumers return an online purchase ‘at least’ once a month
How return policies fit into retail customer experience