U.S. Postal Service Reports Fiscal Year 2025 Results

Well, it’s (finally) 2021. As we crawl carefully, still masked, out of the shadows of 2020, there is still much unknown. One trend I’m trying to understand is which way the external agency vs. in-house agency pendulum will swing. Some suggest that the multilayered crisis that was 2020 now has in-house teams shrinking due to the economic implications. The answer to this is to outsource marketing and creative to agencies, and save employee salaries, while giving companies the ability to flex the work – and the budget – up or down as needed. Things being what they are these days, the ability to quickly pivot your dollars and your direction is critical. But, I’d argue that there are compelling reasons and opportunities to work with an outside agency beyond the fiscal remedy. Even companies that continue to maintain an in-house team can benefit greatly from working with an outside agency: to support an overloaded team, deliver a shot of creative adrenaline or stir up habitual thinking with a new perspective. Learn more at: https://www.jschmid.com/blog/3-hidden-truths-of-hiring-an-outside-agency/

Amcor has released the third edition of its European consumer claims research report. The report reveals that recyclability claims are the most influential on consumer purchase decisions. This coincides with a growing preference for paper-based packaging. The report shares Amcor’s 2025 findings, which builds on the company’s previous 2020 and 2022 research. Based on the responses of 3,351 consumers surveyed in the UK, Italy, France, Germany, Sweden, and Poland – the report provides brands with valuable insight into ‘The Sustainability Influence’ and how consumer preferences are accelerating the move to more responsible packaging. Key findings include: *Awareness and interest in recyclability is strong with 84% of consumers reporting that they check on-pack instructions to inform how they dispose of products. *71% of consumers understand claims that state ‘made with recycled materials’. This has risen by 4% since 2022. *Paper-based packaging is a growing trend, with 72% of consumers reporting that they understand paper-based packaging claims and use them to inform purchasing decisions.

A recent survey of marketing leaders conducted by Iridio found that economic volatility is their top concern, leading to strategic budget shifts and an increased focus on high-value activities like personalization. Iridio’s 2026 Marketing Predictions report also found that while marketers are prioritizing investments in AI to enhance customer experience, they remain highly aware of the technology's potential to erode consumer trust. Key takeaways of the report include: Volatility forces AI investment: Economic volatility is the primary cause of uncertainty (56%), followed by AI disruption (32%). This concern, coupled with expected consumer attitudes like economic distress (42%) and demand for lower prices (32%), influences strategic planning and makes AI/machine learning the top technology investment priority (55% in their top three) for driving efficiency. AI uses: AI investment is overwhelmingly prioritized for high-value functions, including Personalization/Customer Experience (78%) and Data Analysis/Predictive Analytics (76%). Trust paradox: While relying on AI, marketers view replacing human interaction with AI (28%) and AI-generated deception (25%) as the biggest threats to consumer trust. Budget shifts to digital: Budgets are shifting toward high-impact digital tactics, including Online Video (59%), Websites (57%), and Paid Social Media (56%).