NRF: Consumers to return almost $850 billion in merchandise in 2025

National Retail Federation and Happy Returns data shows retailers expect consumers to return 15.8% of the merchandise they purchase in 2025.

The rate that consumers return merchandise to retailers in 2025 will decrease compared to 2024, as will the total dollar value of returned products, according to a report from the National Retail Federation.

Data from the NRF and Happy Returns indicates retailers expect consumers to return 15.8% of their purchases in 2025. That’s lower than 2024’s 16.9% returns rate. NRF anticipates consumers returning $849.9 billion in merchandise throughout 2025.

In 2024, returns totaled $890 billion, according to the NRF. Also in 2024, U.S. ecommerce sales totaled about $1.19 trillion, according to previous Digital Commerce 360 reporting. Total retail sales (online and offline) reached about $5.25 trillion.

NRF: Consumers to return almost $850B in merchandise in 2025

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