Macy’s cautiously optimistic about the holidays

Along with its strong comparable sales showing, Macy’s achieved its highest Q3 net promoter score, which CEO Tony Spring called “one of the best ways to measure progress.”

“It used to be the case that Macy’s presented the customer with a jumble of product that they had to sort and sift through,” he said. “Nowadays, Macy’s is increasingly giving the customer ideas and inspiration through things like outfit suggestions and more curated assortments.”

“The company’s efforts to improve merchandising and service appear to be gaining traction, as the company sees somewhat accelerating topline results despite a choppy environment and ongoing challenges at regional malls,” Silverman said in emailed comments.

Macy’s cautiously optimistic about the holidays | Retail Dive

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