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Goodwill’s e-commerce business hits record sales as online thrifting surges

Goodwill’s digital strategy is paying off: Its online marketplace, ShopGoodwill.com, just logged its biggest year ever, turning donated goods into hundreds of millions of dollars for the nonprofit’s workforce programs.

The online auction site, which allows local Goodwill organizations to sell donated items nationwide, generated about $450 million in gross merchandise value last year, up 22% from 2024, according to the company. That marked the highest annual total in its 26-year history, as demand for resale climbed amid inflation, tariffs and growing interest from younger shoppers. Even so, ShopGoodwill.com still accounts for less than 10% of Goodwill’s overall retail revenue, according to the charity, underscoring how much room it still has to expand.

Goodwill’s e-commerce business hits record sales as online thrifting surges – Modern Retail

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