Amazon is in discussions with a longtime partner about the path going forward. The online giant said it is discussions with the U.S. Postal Service about its future relationship and considering its options before its current contract expires, reported Reuters. The current agreement between the two parties expires in October 2026. Under the current agreement, Amazon accounts for roughly 7.5% of the agency’s revenue in 2025, according to The Washington Post, which also said that Amazon was considering cutting ties with the USPS. But in e-mailed remarks to Chain Store Age, Amazon said that, from the start, "we have disagreed with the framing of the Washington Post’s piece." "It's not our plans to cut ties with the USPS— in fact it's the opposite," Amazon told Chain Store Age. "Without a doubt, our goal is to continue working with the USPS, as we have done for the past 30+ years and are going to continue to push to reach an agreement."

So many businesses don’t do nearly enough to greet a customer warmly, and give them a brand hug at the all-important point of purchase. Every business should carefully examine how all of your customers are being exposed to your brand. “Consumers state that the post-purchase journey is the most emotional part of their customer experience, with 63% invested in the shipping, delivery and fulfillment process.” Read More at: https://www.jschmid.com/blog/new-customer-journey/

There's no better place to invest in your team's growth than Paper Meets LIVE! Whether you're developing rising stars or deepening relationships with key partners, maximize your visibility and impact by bringing multiple members of your organization. Paper Meets LIVE! 2025, co-hosted by AF&PA and NPTA, will take place Sept. 16-18 at the Opal Sands Resort in Clearwater Beach, Florida. Representatives from virtually every segment of the paper industry supply chain attend this annual event. Attending can spark collaboration and connection, accelerate leadership development, and align your team around industry trends and opportunities.