Retail basics propel Dillard’s in Q3

The department store’s strength across categories is less about artificial intelligence and more about merchandising, loyalty and well-run stores.

“We were happy to see sales strength continue through the third quarter, ending up 3%,” Dillard’s CEO William Dillard said in a statement. “We look forward to seeing and serving our customers this holiday season.”

“While it is true that Dillard’s isn’t the most ambitious of retailers and would rarely be in the vanguard for initiatives such as agentic commerce, it more than makes up for this by strict adherence to the basics of retail,” Saunders said. “These things show through in everything from merchandising to customer service, and they make a genuine difference. This focus will continue to serve Dillard’s well in a choppy consumer economy.”

Some analysts do see Dillard’s recent investment in a Texas mall as innovative and even ambitious because it could ultimately help reinvent the outmoded anchored-mall model. Mainly, though, its success derives from retail basics, according to Saunders.

Retail basics propel Dillard’s in Q3 | Retail Dive

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